Account Manager II
1 week ago
Location: Menlo Park, CA
Duration: 12 Months with possible extension up to 24 months
About the Job: Are you a passionate Account Manager looking for an opportunity to work with the WhatsApp Business API? Company X is seeking a dedicated Scale Support Account Manager to join our growing team in Menlo Park, CA.
As a Scaled Support Account Manager, you will be instrumental in developing programs that support and nurture our partners and clients globally. Your success will be determined by the value you bring to these stakeholders and how you help them become strong advocates for our services.
Role Responsibilities:
- Act as a point of escalation for partners and clients
- Engage with a portfolio of 100+ partners and clients
- Collaborate with product and engineering teams
- Maintain and report customer account health
- Ensure timely resolution of API issues
- Build relationships with clients and partners
- Analyze tickets to improve customer experience
Requirements:
- 3+ years of technical support or customer success experience
- Experience with enterprise cloud software and APIs
- Excellent communication and analytical skills
- Ability to troubleshoot and manage escalations
- Experience in account management programs
Preferred:
- Experience in project management
- Knowledge of Spanish or Portuguese
- Ability to work in a global, fast-paced environment
About Company X:
Company X is an equal opportunity employer that values diversity and inclusivity in the workplace. Join us in creating a supportive and encouraging environment for all employees.
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