Customer Service Specialist

2 weeks ago

Terre Haute, Indiana, United States Orkin Full time

Overview:

We Need Your Next-Level Service Mindset at the Best in Pests.

As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team thats counting on you. Youll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

Youll have more than a jobyoull have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, youll receive opportunities to volunteer and give back.

With Orkins award-winning training program, youll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if theres one thing we know at Orkin, its that pests keep coming back, and that makes our industry recession resistant.

Ready to start a career with staying power? Apply now

Responsibilities:

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience thats the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, youll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will

  • Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedulesdont worry, we will train you
  • Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
  • Use your sharp listening skills and probing questions to identify the customers concern and evaluate their needs
  • Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
  • Reschedule unserviced accounts within 24 hours
  • Participate in quality assurance processes, programs, and initiatives
  • Safeguards customers privacy and other proprietary information

What type of benefits will you receive?

  • Competitive earnings
  • Insert pay range details. Follow state requirements. (i.e. Estimated first year earnings range from $XX,000 to $XX,000)
  • Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Industry leading, quality, comprehensive training program

Why should you choose Orkin?

  • Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
  • The Pest Management Industry is growing and is a recession resistant line of business
  • You have a service-oriented mindset that leads you to build loyalty and trust with clients
  • You hold yourself responsible to commitments
  • You value being part of a team
  • You want to join a company that supports the community
  • Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA

Are you ready to join the Best in Pests?

Qualifications:

What do you need to be successful?

  • Previous experience in Customer Service or Sales preferred
  • High School Diploma or equivalent required
  • Ability to pass a drug screen and background check is required
  • Excellent interpersonal and communication skills
  • Basic computer skills in various software and web-based applications
  • Proficient in Microsoft Office
  • Strong attention to detail and follow through
  • Demonstrated ability to prioritize tasks and manage time efficiently

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

  • Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
  • Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

  • Customer Service Representative

    2 weeks ago

    Terre Haute, Indiana, United States MAXIMUS Full time

    & Requirements The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-ack, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. CSRs will assist customers by answer queries, handling complaints and...

  • Customer Service

    1 month ago

    Terre Haute, Indiana, United States CSL Plasma Full time

    Job DescriptionJob Description SummaryResponsible for preparing the donor, donor area and equipment for the pheresis process.Job DescriptionMain Responsibilities Prepares the autopheresis machine for the pheresis process. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. Disconnects the...

  • Customer Service

    1 month ago

    Terre Haute, Indiana, United States CSL Plasma Full time

    Job DescriptionJob Description SummaryResponsible for preparing the donor, donor area and equipment for the pheresis process.Job DescriptionMain Responsibilities Prepares the autopheresis machine for the pheresis process. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. Disconnects the...

  • Customer Service Team Member

    2 weeks ago

    Terre Haute, Indiana, United States Crew Carwash Full time

    Customer Service Team Member roles are waiting for youGet on the CREW We are honored to be a Glassdoor's Best Place to Work Recipient for 2023, our 4th year in a rowAre you searching for the BEST JOB EVER? Ask anyone, Crew Carwash is famous for our people and how we treat each other If you want to join a team with outstanding earning potential, amazing...

  • BMV Intermittent Customer Service Representative

    1 month ago

    Terre Haute, Indiana, United States State Of Indiana Full time

    Work for IndianaGrow your career with the State of Indiana With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana's communities every day.At the State of...

  • BMV Intermittent Customer Service Representative

    4 weeks ago

    Terre Haute, Indiana, United States State Of Indiana Full time

    Work for IndianaGrow your career with the State of Indiana With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana's communities every day.At the State of...

  • Logistics Specialist III

    1 month ago

    Terre Haute, Indiana, United States Uber Freight Full time

    About the RoleBe a part of a team that assists and supports transportation management for multiple Fortune 500 companies. Opportunity to implement and improve processes, drive efficiencies, and create positive financial impact to the customer's business. The Logistics Specialist III will be accountable for creating and maintaining the carrier relationships...

  • Logistics Specialist III

    4 weeks ago

    Terre Haute, Indiana, United States Uber Freight Full time

    About the RoleBe a part of a team that assists and supports transportation management for multiple Fortune 500 companies. Opportunity to implement and improve processes, drive efficiencies, and create positive financial impact to the customer's business. The Logistics Specialist III will be accountable for creating and maintaining the carrier relationships...

  • Patient Experience Specialist

    2 weeks ago

    Terre Haute, Indiana, United States Union Hospital Therapy Full time

    Patient Experience Specialist - Union Hospital Therapy, LLC - Terre Haute, IN We are looking for an energetic and customer service-driven Patient Experience Specialist to join our team This position will hold the front office responsibility within our patient settings. This is a full-time, in-office position with a weekday, day shift schedule. No previous...

  • Configuration Management Specialist

    2 weeks ago

    Terre Haute, Indiana, United States Integral Consulting Services Inc. Full time

    OverviewConfiguration Management SpecialistLocation: Hulman Field, Terre Haute, INClearance: TS/SCIThe Configuration Management Specialist will provide Configuration Management (CM) support services for the Air National Guard (ANG) 181 Intelligence Support Squadron (ISS) and common user communication computer systems.Responsibilities Ensure that unit mission...

  • Family Intervention Specialist

    2 weeks ago

    Terre Haute, Indiana, United States Youth Villages Full time

    This position will be based out of Bloomington office location but will primarily serve the Terre Haute area. Company Overview Youth Villages has been a national leader in the implementation of research-based treatment philosophies in the field of childrens mental and behavioral health. Our commitment to helping troubled children and their families find...

  • PRN Community-Based Specialist

    2 weeks ago

    Terre Haute, Indiana, United States Youth Villages Full time

    Overview: Company Overview Youth Villages has been a national leader in the implementation of research-based treatment philosophies in the field of children's mental and behavioral health. Our commitment to helping troubled children and their families find success spans 30+ years and includes a comprehensive array of programs and services. If you are...

  • Route Service Sales Representative

    4 weeks ago

    Terre Haute, Indiana, United States Cintas Full time

    Requisition Number: 173675Job DescriptionCintas is seeking a Route Service Sales Representative (4-Day Workweek) - $52,000+/Year Earning Potential to manage and grow customer accounts in the Rental Division. Route Service Sales Representatives drive a truck along an established route and service and sell within an existing customer base. It is a physical,...

  • Route Service Sales Representative

    1 month ago

    Terre Haute, Indiana, United States Cintas Full time

    Requisition Number: 173675Job DescriptionCintas is seeking a Route Service Sales Representative (4-Day Workweek) - $52,000+/Year Earning Potential to manage and grow customer accounts in the Rental Division. Route Service Sales Representatives drive a truck along an established route and service and sell within an existing customer base. It is a physical,...

  • Assistant Route Service Sales Representative

    1 month ago

    Terre Haute, Indiana, United States Cintas Full time

    Requisition Number: 173666Job DescriptionCintas is seeking an Assistant Route Service Sales Representative (4-Day Workweek). Responsibilities include providing route service to a set customer base, through the pick-up and delivery of uniforms and facility services products such as floor mats, dust mops, air fresheners, soaps, restroom paper supplies and...

  • Sales Representative

    4 weeks ago

    Terre Haute, Indiana, United States Byrider Full time

    DescriptionSales RepresentativeWant to make great money while helping customers get the credit & the product they need?Sales Representative career opportunitySales Representative Rewards:Annual compensation up to $100,000.00+$30k - $36K + excellent monthly incentiveGreat benefits & paid time off401(k) matchIndustry-best customer programGreat software &...

  • Contract Specialist

    1 month ago

    Terre Haute, Indiana, United States Justice, Bureau Of PrisonsFederal Prison System Full time

    Responsible for performing all aspects of procurement transactions up to and including awards. Primary responsibility involves the administration and execution of personal service contracts, non-personal service contracts, formally advertised and negotiated procurement involving a wide range of materials, services and equipment. Responsible for meeting with...

  • Cage Services Representative

    2 weeks ago

    Terre Haute, Indiana, United States Terre Haute Casino Resort Full time

    SUMMARYDUTIES AND RESPONSIBILITIESThe work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all inclusive, but a general illustration.Accept payment on...

  • Museum Guest Services| Part-Time

    4 weeks ago

    Terre Haute, Indiana, United States teamworkonline Full time

    OverviewThe PT Museum Guest Services reports directly to the General Manager. This position performs administrative support functions including acting as a front-line customer service representative while greeting visitors and answering the Museum's main phone lines. Employee is responsible for; and performs specialized office/clerical work of a difficult...

  • Museum Guest Services| Part-Time

    2 months ago

    Terre Haute, Indiana, United States teamworkonline Full time

    OverviewThe PT Museum Guest Services reports directly to the General Manager. This position performs administrative support functions including acting as a front-line customer service representative while greeting visitors and answering the Museum's main phone lines. Employee is responsible for; and performs specialized office/clerical work of a difficult...