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Customer Service Advocate
3 months ago
Customer Service Advocate
Job Category*:
Service Requisition Number
: CUSTO08496 Showing 1 location At Leaf Home Solutions people are at the heart of everything we do, and weve crafted a team of the very best to ensure we make a difference both to the homeowners we support and the staff thats at the heart of it all. We are driven by the hard-working and creative individuals that are passionate about their careers and what they do. LeafFilter Gutter Protection seeks to provide the best gutter cover solution paired with an outstanding customer service experience from beginning to end. Leaf Home Safety Solutions installs accessibility solutions like stair lifts, walk-in tubs, and walk-in showers to enhance the safety of our customers in the homes they love. Leaf Home Water Solutions offers home water purification and water softener systems to protect and preserve the longevity of the home and the people living in it. Leaf Home Enhancements provides home upgrades including custom cabinet restyling, one day bathroom renovations, and high-quality windows and doors. Leaf Home Solutions believes that home is where the heart is, and our team strives to make each home a safer and more livable space.
Position Summary:
This position handles customer inbound and outbound calls, primarily with clients post-sale, but also general company questions for internal and external customers. This individual may also schedule customer service calls and other customer service activities as needed. The Customer Service Advocate helps keep track of open services and drive resolution for the customer. This position is required to review completed service tickets from the field for quality assurance. You will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers. Provides excellent customer service during all inbound and outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers and senior leaders. Complex understanding of the products and services available to customers and the ability to present each and/or all of them to a prospective customer based on their specific needs Work with Service Social Media and Customer Relationship Teams to help address online and 3 party complaints Performs other duties as assigned by supervisor. 1+ year of customer service experience. 1+ year previous office or administrative experience. Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access). Ability to juggle various work activities and shift their attention from one task to another to meet the demands of both internal and external customers without dropping the ball. Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a roll up your sleeves and today not tomorrow mentality. Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional. Apply active listening skills through the ability to comprehend information presented and respond thoughtfully. Ability to provide timely and empathetic help through in-person, phone and email avenues that keeps the co-worker or customers needs at the forefront of every interaction. Ability to communicate effectively, to recognize, understand, and manage ones own emotions as well as customers, and foster positive working relationships across all levels of the organization. Ability to type at least 50 words per minute (wpm) Previous construction and/or contractor knowledge a plus o Industry leading compensation package o Full Medical, Dental, and Vision benefits after 90 days o 401k Savings Plan
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