Body Shop Manager

2 weeks ago

Phoenix, Arizona, United States Penske Automotive Group Full time
Job Overview

Summary/Objective
The Body Shop Manager develops business through insurance adjusters, customers, and other sources to assure an adequate sales volume. Provides department operating profit in accordance dealership and corporate established goal, maintains customer satisfaction standards while controlling expenses. Directs the activities of body shop employees in performing body repairs, including meeting time schedules and productivity levels, and maintaining quality standards.

Essential Functions
  • Directs and schedules the work of all body shop employees
  • Forecasts goals and objectives for the department
  • Prepares and administers an annual operating budget for the body shop
  • Implements aggressive marketing plan to increase body shop business
  • Monitors technicians' daily productivity reports and corresponding payroll record
  • Establishes and maintains good working relationships with insurance adjusters
  • Establishes and maintains good working relationships with customers to encourage repeat business
  • Gives fair estimates on costs and time required for body work
  • Follows up on parts department orders to ensure parts availability and ensures availably of all required parts and supplies to complete repairs in a timely manner
  • Monitors progress and completion of vehicles in the shop, ensuring that repair and safety procedures are followed
  • Checks quality of completed work to ensure quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
  • Handles customer complaints immediately and according to company policy
  • Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties
  • Prepares final billing for completed repair orders
  • Controls accounts receivables for body repair work
  • Understands, keeps abreast of, and complies with federal, state, and local regulations that affect body shop operations including hazardous waste disposal, emergency response and OSHA Right-to-Know
  • Ensures that proper safety equipment is available and being used by all employees in the body shop
  • Facilitates and/or conducts technical training and sends employees to training schools as needed
  • Monitors the maintenance of paint booths, frame straightening equipment, and other large fixed assets to ensure long-term usage and value
  • Keeps abreast of new equipment and tools available and recommends purchases
  • Ensures that the work areas and customer waiting area are kept clean
  • Follows all attendance and punctuality standards with adherences to timekeeping standards
  • Follows the Code of Business Ethics and Conduct
  • Understands and follows all work rules and procedures and follows directions from Supervisors
  • Upholds the company's non-disclosure and confidentiality policies and agreements
  • Maintains a professional appearance for self and subordinates in accordance with company policy
  • Attends pertinent training on request
  • Attends company meetings as required
  • Other duties as assigned
Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Requirements

Competencies
  • Ability to effectively hire personnel required to meet departmental and organizational goals
  • Ability to manage, including disciplining and terminating personnel as required, to meet departmental and organizational goals
  • Ability to effectively lead a team to achieve departmental and organizational goals
  • Ability to demonstrate proper techniques for body shop repairs in accordance with generally accepted standards and company policy
  • Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect body shop operations including but not limited to hazardous waste disposal, emergency response and OSHA Right-to-Know
  • Ability to ensure that proper safety equipment is available and being used properly by all employees in the body shop
  • Ability to facilitate and/or conduct technical training
  • Computer proficiency
  • Good communication skills both oral and written with the ability to effectively communicate via face-to-face, phone, or by other means of communication
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to process data and organize it for management analysis
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to understand and follow work rules and procedures
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Ability to interact well with others and be a positive influence on morale of department, dealership, and organization
Supervisory Responsibility
Yes

Work Environment/Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
* Medium/Heavy Work - Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.
* This position will require the employee to be standing for prolonged periods of time.
* This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis
* This position requires the ability to hear and to talk

Position Type/Expected Hours of Work
Works evenings, weekends and holidays as required.

Required Education and Experience
High school diploma, or the equivalent, and five years related experience or equivalent combination of education and experience. Minimum of 2-3 years body shop estimating experience.

Preferred Education and Experience
Associate's degree (A. A.) or equivalent; and five to seven years related experience and/or training; or equivalent combination of education and experience. Minimum of 2-3 years body shop estimating experience.

Additional Eligibility Qualifications (Certification/Licenses/Registrations)
* ASE Certification preferred but not required
* i-Car Certification preferred but not required

Safety Sensitive Position

The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.

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