Current jobs related to Director, Customer Service and Success, Fullsight - Los Angeles, California - Revolution Foods
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States Action Staffing-Group Full timeJob SummaryAction Staffing-Group is seeking a highly motivated and detail-oriented Customer Success Manager to join our team. As a key member of our sales and customer service team, you will be responsible for managing sales activities and accounts for assigned customers and products.Key ResponsibilitiesManage Sales Activities: Process daily purchase orders,...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States Action Staffing-Group Full timeJob SummaryAction Staffing-Group is seeking a highly motivated and detail-oriented Customer Success Manager to join our team. As a key member of our sales and customer service team, you will be responsible for managing sales activities and accounts for assigned customers and products.Key ResponsibilitiesManage Sales Activities: Process daily purchase orders,...
-
Customer Success Manager
1 week ago
Los Angeles, California, United States Action Staffing-Group Full timeJob Title: Customer Success ManagerAt Action Staffing-Group, we are seeking a highly motivated and detail-oriented Customer Success Manager to join our team. As a key member of our sales team, you will be responsible for managing sales activities and accounts for assigned customers and products.Key Responsibilities:Process daily purchase orders, including...
-
Executive Director of Student Success
2 weeks ago
Los Angeles, California, United States Otis College of Art and Design Full timeJob SummaryWe are seeking an experienced Executive Director of Student Success to lead our efforts in delivering service excellence and continuous improvement in the Registration Office and Academic Advising. The successful candidate will drive the strategic planning and operational effectiveness of these offices, while coordinating communications to...
-
Director of Client Success
5 days ago
Los Angeles, California, United States EPAM Systems Full timeJob Title: Director, Account ManagementWe are seeking a seasoned professional to lead our Account Management team in the Gaming Services division. As a Director, Account Management, you will be responsible for driving client success and growth through strategic business planning and relationship building.Key Responsibilities:Create and execute business...
-
Customer Service Director
3 weeks ago
Los Angeles, California, United States Gold's Gym International, Inc. Full timeJob DescriptionJob Title: Customer Service DirectorJob Summary:We are seeking a highly skilled and experienced Customer Service Director to join our team at Gold's Gym International, Inc. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring that our members have an outstanding experience at...
-
Associate Director, Client Success
24 hours ago
Los Angeles, California, United States Moonbug Entertainment Full timeAssociate Director, Client SuccessMoonbug Entertainment is seeking an experienced Associate Director, Client Success to join our team in Los Angeles. As a key member of our client success management team, you will be responsible for overseeing multiple clients and projects, driving value and efficiencies through partner relationships, and helping to drive...
-
Academic Success Director
1 week ago
Los Angeles, California, United States American Career College Full timeTransforming Healthcare EducationAt American Career College, we are dedicated to providing exceptional education and training to the next generation of nurses. As an Assistant Director, Academic Success-Registered Nurse, you will play a critical role in shaping the future of healthcare education.Key Responsibilities:Develop and implement comprehensive...
-
Associate Director, Client Success
3 days ago
Los Angeles, California, United States Moonbug Entertainment Full timeJob Title: Associate Director, Client SuccessAt Moonbug Entertainment, we are seeking an experienced Associate Director, Client Success to join our team. This role will be responsible for leading the day-to-day operation of our client success management team, overseeing multiple clients and projects, and driving value and efficiencies through partner...
-
Customer Success Professional
1 day ago
Los Angeles, California, United States CXApp US, Inc. Full timeJob Title: Customer Success ManagerAt CXApp US, Inc., we are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in ensuring our customers' satisfaction, success, and continued partnership with CXApp.Key Responsibilities:Customer Onboarding: Guide new customers through the...
-
Customer Success Specialist
3 weeks ago
Los Angeles, California, United States River Rocks Landing Full timeAbout the RoleWe are seeking a highly skilled Customer Success Associate to join our team at River Rocks Landing. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their goals and objectives through exceptional support and service.Key ResponsibilitiesClient Onboarding: Develop and implement customized...
-
Customer Success Manager
1 day ago
Los Angeles, California, United States Caliber Sourcing Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Presidio. As a key member of our account and service teams, you will be responsible for driving the adoption and expansion of our services and solutions with our customers.Key ResponsibilitiesLead the onboarding process for new customers, ensuring a seamless transition...
-
Customer Success Professional
2 weeks ago
Los Angeles, California, United States NVIDIA Full timeAbout the RoleWe are seeking a seasoned customer success professional to drive business outcomes for our select NVIDIA customers. As a key point of contact, you will be responsible for establishing relationships with customer contacts, developing individual success plans, and ensuring clients derive maximum value from their investment in NVIDIA software...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States Kuraray America , Inc. Full timeAbout the RoleWe are seeking a highly motivated and driven individual to join our team as a Customer Success Manager. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, providing them with exceptional support and guidance to ensure their success with our products.Key...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States VideoVerse Full timeAbout the OpportunityWe are seeking a highly skilled Customer Success Manager to join our dynamic team at VideoVerse. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction, driving positive outcomes, and shaping the future of broadcasting.Key ResponsibilitiesProactively monitor customer usage and adoption of our...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States Brightflag Full timeAbout the RoleWe are seeking a highly motivated Customer Success Manager with extensive experience in managing high-touch relationships with a blend of mid-market and enterprise customers.Key ResponsibilitiesEstablish trusted advisor relationships with customer executive sponsors such that all activities are closely aligned with the customer's business...
-
Customer Success Specialist
4 weeks ago
Los Angeles, California, United States MARKJAMES SEARCH LTD Full timeAbout the RoleAs a Business Development Associate at MarkJames Search Ltd, you will play a crucial part in supporting our growing client base in the licensing product data space.Working closely with top global brands and their partners, you will be responsible for delivering measurable value to their business through customer success initiatives.This role...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States Auctane Careers Full timeAbout the RoleAuctane Careers is seeking a highly skilled Customer Success Manager to join our team. As a Field Customer Success Manager, you will be responsible for building and maintaining strong relationships with our most strategic customers.Key ResponsibilitiesResearch and analyze current accounts for signs of efficiency and potential for...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States Zen Educate Full timeAbout Zen EducateZen Educate is a technology company that revolutionizes the way schools find temporary teaching staff. Our mission is to make a positive impact on the education recruitment process, ensuring that schools and teachers benefit from a more transparent and efficient system.Job SummaryWe are seeking a highly motivated and enthusiastic individual...
-
Customer Success Manager
2 weeks ago
Los Angeles, California, United States PartsTrader Full time{"title": "Customer Success Manager", "description": "Unlock Business Growth with PartsTraderAs a Customer Success Manager at PartsTrader, you will play a vital role in helping our customers achieve their business goals. We are seeking a highly motivated and experienced professional to join our team and drive business growth through effective relationship...
Director, Customer Service and Success, Fullsight
4 months ago
Required Qualifications:
Manage the Food Safety Plan and regulatory compliance
Structure food safety programs to ensure compliance with the requirements of the Food Safety Modernization Act and regulatory agencies applicable (such as FDA, USDA, County health department, National School Lunch Program standards, etc.)
Develop and implement all programs necessary to comply with customer regulatory and company standards (such as Vendor Certification, Incoming Good Inspection, Loading and Outgoing Inspections, Sanitation, HACCP, Pest control, GMPs, Product Recall, etc.)
Maintain all SOPs, quality assurance and safety procedures so that documentation is up-to-date, reflective of actual Operational activities, and always inspection ready.
In connection with potential proposed acquisitions, oversee the due diligence review of the target's regulatory, quality and food safety practices and programs.
Serve as a key resource for operational quality and food safety professionals handling inspections from regulatory agencies and third-party auditors.
Participate in industry associations and maintain good relations with government agencies.Support ongoing regulatory compliance for subsidiary company and assist with potential handover to new operators.
Enhance Supplier and Customer Partnerships
Develop and implement a Vendor Certification program that mitigates risk by ensuring that all materials brought into our facilities meet the agreed product specifications.
Provide guidance and oversight for supplier activities relating to quality and food safety.
Conduct documentation review and audits, when necessary, at vendor plants to ensure specifications meet guidelines and standards.
Measure, analyze and report supplier quality performance against standards through specification compliance, complaints, defect rates and other performance measures.
Oversee the customer complaint feedback program including coordinating and resolving the response to consumer complaints involving quality or food safety.
Support onsite FSQA teams
Lead the onsite FSQA Managers and their teams, whom oversee all aspects of daily FSQA duties across the operation, ensuring that our products meet or exceed food safety and quality standards.
Measure statistical data, report findings and Key Performance Indicators and report findings and resulting corrective actions to mitigate and eliminate risks.
Conduct relevant inspections and tests on raw materials, production equipment and tools, storage containers, etc. as needed per specifications.Provide guidance and leadership where deviations have occurred, or a potential risk has been identified related to food safety and quality attributes.
Develop organizational strategies, KPIs and actions to deliver safe quality product and drive continuous improvement year over year.Assist with Product Development activities
Serve as Program Manager for the development of additional Allergy Free meal recipes. Ensure the production of those meals follows all appropriate protocols.
Consult with the Procurement and Menu and Nutrition teams with the sourcing of and subsequent usage of new food ingredients (ideally improving the health benefits of our offerings.
Foster an internal culture for Food Safety
Serve as the senior authority on quality, food safety and regulatory compliance, with responsibility for advising senior leaders on all issues.
Establish and grow an internal culture of food safety and drive continuous quality improvement in all areas of the facility.
Organize training lessons for new company procedures and reinforce existing procedures.Serve as the point person for product investigations that have the potential to lead to external actions.
Oversee a product incident committee and facilitate quality and product safety activities including investigations, root cause analysis, and corrective actions.
Preferred Qualifications:
Bachelor's or Master's degree in Food Science and Technology or related discipline.
Must have at least 10 years of experience in quality assurance and/or food safety management systems, including significant leadership roles relating to food safety, quality assurance and/or regulatory compliance.
Experience with and/or proficiency in FSMA (GMP's and HARPCs) and how they apply to food processing; HACCP certified, PCQI certified, SSOPs, cGMPs and related food safety standards.
Experience working within the food industry, specifically knowledge of raw material and ingredient functionality and with regulatory agency representatives.Strong leadership and management skills, with experience leading teams and driving results.
Excellent organizational, planning, and project management skills.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills, with the ability to communicate effectively with stakeholders at all levels.
Proficiency in English, both in verbal and written communication. Bilingual proficiency in a Spanish is a plus.
Up to 20% travel (typically within California) required.
Pay range:
Min $120K- Mid $132K-Max 145K
#J-18808-Ljbffr
