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Director, Technology Service Center

3 months ago

Alpharetta, United States Colonial Pipeline Full time


Colonial has provided a wide range of opportunities for job candidates who are highly qualified, skilled, motivated and team players.

Employees find exciting opportunities to grow and develop their careers at a stable company which offers a generous compensation and benefits package that includes annual incentive bonuses, retirement plans, insurance coverage and a host of other features that support a happy, active, productive and rewarding life.

Come to Colonial, a great place to work, where people matter most, and where safety 24/7 is paramount.
Ready to work for Colonial Pipeline Company?
Are you intrigued by the thought of being part of revolutionizing the energy industry and a new era in the pipeline industry? Do you want to be a part of a company that is obsessed with excellence in everything we do? A company growing and expanding our business that is full of opportunity? If so, we are seeking smart, safety focused, and energetic professionals to join our team to help us to the next level of excellence
What is it that we do at Colonial Pipeline Company?

Colonial Pipeline is the largest refined products pipeline in the United States, transporting more than 100 million gallons or 2.5 million barrels per day.

Colonial transports various grades of gasoline, diesel fuel, home heating oil, jet fuel, and fuels for the U.S. military through a pipeline system.

Colonial transports approximately 45 percent of all fuel consumed on the East Coast, providing refined products to more than 50 million Americans.

About the Director, Technology Service Center Position

As the Director, Technology Service Center (TSC) you will oversee, and manage multiple technology functions including but not limited to the Service Desk, Help Desk and Technology Service Delivery teams.

This position's primary function is ensuring technology operations teams are properly supported and maintained, Following ITSM standards for best practice.

Maximizing availability, capacity, and reliability.

The Director, Technology Service Center responsibilities include leading enterprise support, Technology Incident response; enabling automation of processes to optimize day-to-day enterprise technology operations; and building on the development of Colonial's Information Technology Service management process.

As a leader overseeing the response and resolution of critical technology software and infrastructure (IT & OT) outages for pipelines, this position shares technical knowledge, collaborates with, and is a critical partner with security to ensure cybersecurity and physical security protocols are adhered.

As a key member and leader in Technology Operations, you will collaborate closely with the technology engineering and architecture teams to ensure that all platforms and deployments are delivered to the Technology Operations organization fully documented, compliant, and ready to be monitored and supported.

This role will ensure all run books and best practice documents are delivered and accepted.

The Director is also responsible for developing a strategic vision by assessing support needs and capability requirements from stakeholders and assuring those requirements are addressed, providing tracking, and reporting of KPIs and other metrics to Technology Senior leadership.

This position is a critical member of the Technology Leadership Team working collaboratively across the Technology Business Unit to enable CPC business functions through technology.


What You Get to Do:
Develop and implement strategic plans that align the technology service center with organizational objectives and identify automation opportunities.
Identify emerging trends, and best practices in Technology service and support to enhance service delivery and customer satisfaction.

Collaborate with senior leadership and stakeholders to define KPIs and metrics for evaluating the effectiveness of the technology service center and identify opportunities for automation.

Develop policies and processes to support ITIL framework for best practice of service delivery.
Planning and execution of, Service Strategy, Service design, Service transition and Service operation.

Develop processes that defines ownership and accountability of technology incident management and response and ensure adherence to SLAs for service delivery.

Provide leadership and mentorship to service center staff, fostering a culture of accountability, professionalism, and service excellence.
Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for skills development and training.
Proactively seek customer feedback and address concerns, and service.
Identify the gaps in technology support and build portfolio to address gaps.
Develop and maintain run books for technology support.
Identify ways to help eliminate or prevent technical debt and report to infrastructure leader.
Collaborate with Cyber security on Cyber incident response and support pipeline incident response teams.

What You Bring to the Table:
Bachelor's degree in computer science, information management, engineering, business, or related field of study from an accredited college or university; will consider a combination of experience and/or education,
Ideally, 10+ years of experience managing technology operations teams in mid to large size organizations.
Ideally, 5+ years of experience with service management platforms as well as Technology management experience.
Experience with digital transformation, change management, incident, and problem management.
Ability to develop a culture of service excellence.
Ability to foster a positive work environment that promotes teamwork, collaboration, and knowledge sharing.
Ability to motivator and develop talent.
Passionate about technology and the operations discipline; self-driven and knows how to get things done.

Ability to translate and distill complex technical concepts into easy-to-understand solutions and constructs for a variety of executive, business, and partner audiences.

Strong relationship-building skills, fostering an ability to influence leaders.
Understanding of financial concepts to support budgeting, cost benefit analysis, and business case development.
Excellent communication and reasoning skills, including the ability to make a compelling case for technology choices.

Commitment to consistently adhere to policies and procedures and be a positive example for others by demonstrating the Company's core values of Respect, Accountability, Innovation, Safety, and Excellence in completing work assignments.

Self-motivated, have phenomenal work ethic and looking for the right company to support your growth.
Got Extra to Bring?
Master's degree in computer science, information management, engineering, business administration or related field.
Experience in Oil & Gas industry.
Experience in regulated industry.
TL knowledge and certification. Security knowledge and certifications.

Advantages of Working at Colonial Pipeline Company:
Prosperity, Health, Wellness, and Happiness – Check out Colonial's Total Rewards )
Are you up to the challenge? What are you waiting for? Apply today

Colonial Pipeline is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status or any other reason prohibited by federal, state or local law.


Statement to all Third-Party Agencies and Similar Organizations:
Colonial Pipeline accepts resumes only from agencies with which we formally engage their services.

Please do not forward resumes to our applicant tracking system, Colonial Pipeline employees, hiring managers, or send to any Colonial Pipeline facility.

Colonial Pipeline is not responsible for any fees or charges associated with unsolicited resumes.
Colonial Pipeline Company operates the world's largest pipeline of its kind. It delivers refined petroleum products – gasoline, diesel fuel, home heating oil, jet fuel and fuels for the U.S.

military – through a network of 5,500 miles of underground pipe buried under more than 3,000 miles of right of way in the Southern and Eastern United States.

A vital part of the nation's infrastructure, Colonial places the highest emphasis on safe operations that protect its employees as well as the communities in which we live and serve, and the environment along the pipeline route.

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