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Case Manager

3 months ago

Wenatchee, Washington, United States Catholic Charities Serving Central Washington Full time


Job DetailsJob LocationWenatchee - Wenatchee, WAPosition TypeFull TimeSalary Range$ $28.62 HourlyTravel PercentageRoad WarriorDescriptionYou can do the work you love, be your authentic self, and make an impact in the lives of thousands.

We believe in a culture rooted in community, collaboration, and growth. As an agency we are inspired by our Mission of bringing hope to life, especially those most in need.

Schedule :
Tuesday - Friday 7am to 6 pmWage: $ $28.62Discretionary Sign On Bonus - $5,000 Paid out in three installments Tuesday to Friday 7 am to 6 pmBenefits

  • Medical/Dental
  • FSA
  • 403(b) Retirement
  • Additional Voluntary Benefits
  • Paid Holidays
  • Vacation/Sick Leave
  • Education Assistance Program
  • Employee Assistance Program

Longevity awardsPosition Summary:

This position will have responsibility for providing direct hospital diversion, jail diversion, and acute crisis services for Catholic Charities.

The Crisis Diversion Outreach Case Manager will have primary responsibility for face-to-face mental health diversion screenings, interventions, transitional case management, and assessments in addition to specific law enforcement second- responder duties.

Provides outreach services to individuals experiencing acute emotional crises, with the goal to diverting the individual from incarceration or hospitalization into the least restrictive setting possible and conducts assessments across systems to determine eligibility for diversion into safe and appropriate treatment options.

When appropriate, coordinates requests for evaluation under the Involuntary Treatment Act and appropriately utilizes crisis intervention techniques for individual and community stabilization.


Responsibilities:


Law Enforcement / Jail DiversionActs as Liaison between law enforcement agencies, Jail Administrator and Mental Health Professional, and City/County Prosecutors regarding recommendations for jail diversion services for an identified individual.

Liaison shall occur between Wenatchee Police Department, East Wenatchee Police Department, Chelan County Sheriff, and Douglas County Sheriff.

Community LiaisonAct as liaison to behavioral health and other community social and support services for the continued care of individuals.

Diversion Agreement MonitoringMonitors diverted or deferred individuals compliance with the approved jail diversion plan and reports status to Director of Community Integration and appropriate ProsecutorData Collection and ReportingProcess CareLogic reports daily, check jail log, and communicate the days needs to the treatment team.

Identify Jail Diversion options and track reporting data in collaboration with Jail Mental Health Professional, Crisis Intervention Team, and CC Program Evaluation.

Provide monthly updates on diversion activity to North Central DirectorLocates hospital beds for DCR functions or as needed in ITA investigation / detentionProvides Transitional Case Manager under the direction of the Diversion Program Team LeadJail Services ScreeningUpon referrals from Jail Mental Health Professional, Completes Jail Requests for Services and makes appropriate referral for jail intake and transition services provided by Catholic Charities.

Completes necessary paperwork as required, meeting established timelines and making authorized entries in the medical record; follows all procedures for release of information and maintains complete and accurate, concise records and reportsFosters teamwork and cooperation between team members Works to understand others on the team and is a cooperative team member who willingly helps others perform related jobsIdentifies and prioritizes issues, problems and concerns that need to be addressed and resolvedWorks to facilitate resolution accordingly including others in the decision making process when appropriate to make independent, effective decisions using available information.

Maintains confidentiality in accordance with HIPAA regulations and RCW , and educates individuals on matters requiring informed consent.

Participates in supervision with Director of Community Integrationand multi-disciplinary team staff meetings, training, specialist and psychiatric consultation as indicated/requested and required by supervisorParticipates in supervision with North Central Director and multi-disciplinary team staff meetings, training, specialist and psychiatric consultation as indicated/requested and required by supervisor.

Hospital Diversion and Transitional Care Support ResponsibilitiesITA - Detention Follow upAs assigned, meets with individuals on 72 hour and 14 days Involuntary Treatment at Confluence Health Medical Unit OneAttend and adhere to communication procedures for roundsCompletes Columbia Suicide Severity Rating Scale, Mini Mental State Exams, and other assessment procedures identified in Joint CFCS MU-1 Operations manual.

Completes consult notes or other paperwork daily as assignedMaintain professional, courteous communication with all levels of staff.

Rehabilitative Case ManagementAssess MU-1 client readiness for discharge, provide brief, solution focused therapy with the goal of developing discharge and service plans designed to prevent premature readmission to hospital.

Works with Catholic Charities and other Providers to support creative utilization of community resources; requests staff use of specific assistance as needed to support management of individuals with mental illness in the community.

Reinforces and supports advance planning and creative utilization of resources to stabilize individuals in Crisis Stabilization or Shelters and reduce length of hospital stays.

Less Restrictive SettingSupports use of engagement and creative problem-solving with individuals and their families in order to facilitate the least restrictive placement that meets the consumers and communitys needs.

Coordinates with Hospital Liaison to ensure coordination with agency staff and the agencys Crisis ServicesWorks closely with the North Central Director, Hospital Liaison and DCRs to ensure appropriate care alternatives are identified and implemented whenever possible to achieve client stabilization and decrease frequency and length of hospital stays to the extent possible.

Locates Hospital BedsContact psychiatric hospitals, E&Ts, to coordinate transfer of clients to a higher level of care as neededPresent case histories, coordinate requested assessments, documentation, hospital transfer paperworkCommunicate and monitor regarding waitlist information Supports and models engagement with individuals with serious mental illnessEncourages staff members use of appropriate treatment options and recovery supports to address and remove potential obstacles to client recovery.

Model assertive outreach ethic for Crisis team membersEnsures the implementation of agencys Mental Health guidelines and procedures for individuals served in the crisis systemAdvocates for persons served when the need existsPromotes and teaches advocacy skills to staff when needed Performs other duties as assigned including backup DCR if so designatedCandidate is expected to become designated within 6 monthsJob Requirements:
The following requirements are those that are normally required for performance of this position.

Any disabled applicant or incumbent who does not meet one or more of the physical requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.


Physical Requirements:


This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements.

These physical demands are required up to 80% of the time. Position also requires ability to drive with adequate vision.
Non-

Physical Requirements:
EducationAssociate or Bachelor'sDegree in Social Behavioral Sciences or minimum of 1 year field experience in intensive case management and/or jail diversion services, preferredHigh School Diploma or GED, RequiredExperienceMinimum of one years experience in the provision of Mental Health Case Management ServicesSpecial Skills Knowledge of Behavioral Health Care delivery to adults and childrenKnowledge of Jail Diversion processes and procedures, including consent and confidentialityAbility to work with others to accomplish objectives and achieve expected results Knowledge of DCR ProtocolsStrong crisis assessment and stabilization skillsPossess good verbal and written communication skills for communicating with persons served of all ages and staffUses the computer effectively and adheres to Catholic Charities standards following the Agencys security guidelines and proceduresRecognizes cultural, racial and other issues that impact treatment, relationships, communications, and integrates that knowledge to work effectively with different culturesAbility to work independently and as a team memberUses a strength based approach with staff and promotes a positive work environmentAbility to represent the agency in a professional manner within the communityUnderstands and adheres to Catholic Charities philosophy and expectations for professional serviceAbility to work beyond 40 hours when needed as part of salaried, exempt, managerial positionLicensure, Registration, CertificationAgency Affiliated Required and actively working toward completion of degree or other Case Manager Training / CertificationValid Washington State drivers license, access to vehicle andminimum required liability insurance for WA StateMust be deemed insurable as determined by Catholic Charities' liability insurance providerEmployment is conditional upon:Being cleared by criminal background check and fingerprinting when required