Front Desk Agent- Crowne Plaza College Park

6 days ago


Greenbelt, Maryland, United States Remington Full time
Job Description

What you will be doing
  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
  • Promptly, accurately and efficiently know how and where to post all charges.
  • Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
  • Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
  • Review any reservations with special requests and work to block rooms accordingly.
  • Have knowledge of hotel rates, discounts and how to handle each.
  • Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
Location Description

6404 Ivy Lane, Greenbelt, Maryland 20770

Crowne Plaza College Park- Washington D.C. is a premium business hotel near College Park, Maryland that offers guests a one-of-a-kind experience just minutes from the U.S. capital. This property is conveniently located near the University of Maryland, Capitol One Field, and the Xfinity Arena which makes getting to business meetings, conferences, or sporting events a breeze. Guests can revel in upscale comfort and the distinct sleep advantage program before venturing to their plans in the DMV area.

Requirements

What we are looking for
  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests


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