Contact Center Assistant Manager
2 months ago
Location: 114th & Dodge Branch
Hours: Monday through Friday, 9:00AM to 6:00PM and some Saturday's from 8:55AM to 1:00PM.
What You'll Do:
- Leadership: Lead by example, embodying Centris' Vision, Mission, Core Values, Service Promises, and Team Principles. Work alongside the Manager to achieve strategic goals and performance metrics.
- Team Development: Recruit, manage, and empower a high-performing team dedicated to delivering outstanding member experiences. Foster a culture of accountability, continuous improvement, and exceptional service.
- Service Excellence: Ensure unparalleled service for both internal and external members. Support the Contact Center team in handling inquiries, resolving issues, and processing transactions efficiently.
- Member Experience: Support both contact center team and Centris members to ensure calls and messages are answered promptly by actively participating in processing transactions and member inquiries ranging from basic to advanced.
- Member Engagement: Act as a primary resource for member inquiries, providing guidance on products, services, and technology. Implement training programs focused on building long-term relationships with our membership.
- Process Improvement: Evaluate current procedures and recommend enhancements to boost departmental efficiency. Stay updated on industry best practices to drive continuous improvement.
- Bachelor's degree in business administration, Finance, or related field preferred.
- Minimum of 3 years of experience in a leadership role within a contact center or customer service environment.
- Proven track record of team management, development, and performance optimization.
- Exceptional communication, problem-solving, and decision-making skills.
- Ability to thrive in a fast-paced, dynamic environment while maintaining a focus on quality and member satisfaction.
- Experience in call center and financial institutions is preferred.
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- A supportive and inclusive work environment
- Make a meaningful impact in the lives of our members and the community
Join us at Centris Federal Credit Union and embark on a career that's truly rewarding
Check out this short video to see the Centris Contact Center
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
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