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Rehab Sales and Service Representative

3 months ago

Houston, Texas, United States Hanger, Inc. Full time

Why Us?:
With a mantra of Empowering Human Potential, Hanger, Inc.

is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service.

Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide.

Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market.

With nearly 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value.

Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?:

  • The Hospital Service Reprsentative provides customer service and technical support to assigned customers through regular onsite calls. Responsibilities include maintaining cabinet stock levels, assisting in securing all required paperwork, making changes to cabinet set up, and addressing general customer service issues in a timely and professional manner.

Your Impact:

  • Restock cabinets and track materials to meet customer requirements.
  • Support customers in management of Patient Notification Forms and other required paperwork.
  • Perform cycle count on each cabinet 12X a week
  • Cabinet maintenance including:
  • Ensuring cabinet tidiness and appearance
  • Adding/deleting products as necessary
  • Perform cabinet reconfigurations & relocation
  • Trouble shoot issues with cabinet; elevate complex issues to Omincell or Account Manager
  • Provide information to management on possible new cabinet locations; convey hospital needs for add/change/delete products and par changes
  • Function as lead role in monitoring, reporting and reducing inventory. Log issues on shipment issues or mispick issues.
  • Followup on details to provide maximum customer service, especially on expedited and problem orders, and information from other functional departments. Elevate problems to Account Manager as necessary.
  • Assist with installations as needed

Minimum Qualifications:

Required Skills & Abilities:

  • Strong communication skills required to maintain relationships with all levels of personnel at all customer locations.
  • Ability to gather data, compile information, and prepare reports
  • Strong PC skills with a working knowledge Microsoft Office suite, with strong skills in MS Excel, MW Word and PowerPoint.
  • Knowledge of billing and collection procedures is a plus.
  • Knowledge of DME products and industry preferred.
  • Effective oral/written communication skills.
  • Excellent interpersonal skills.

Required Credentials:

  • HS degree; college degree a plus
  • Valid driver's license and reliable mode of transportation
  • 1 2 years working in a large hospital environment required
  • Experience in procurement or materials management role preferred
Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship.

All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances.

The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics.

Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

Our Investment in You:

  • Competitive Compensation Packages
  • 8 Paid National Holidays & 4 additional Floating Holidays
  • PTO that includes Vacation and Sick time
  • Medical, Dental, and Vision Benefits
  • 401k Savings and Retirement Plan
  • Paid Parental Bonding Leave for New Parents
  • Flexible Work Schedules and Parttime Opportunities
  • Generous Employee Referral Bonus Program
  • Mentorship Programs
  • Mentor and Mentee
  • Student Loan Repayment Assistance by Location
  • Relocation Assistance
  • Regional & National traveling CPO/CO/CP opportunities
  • Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest
Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical conditi