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Professional Services Manager

3 months ago

Fort Wayne, Indiana, United States Northern Data Systems Full time
:

Sharetec is looking for a Professional Services Manager - Integrated to join our team

As a key member of our Professional Services team, the Integrated Services Manager will play a pivotal role in managing and optimizing integrated services, ensuring the delivery of high-quality solutions to our credit union and financial institution clients, and driving an overall bold, powerful, and caring culture within our Professional Services team. The ideal candidate will have a financial institution background with an understanding of professional services, working with 3rd party vendors, integrations and will have experience managing a Professional Services team to help them achieve both the long-term goals of the department as well as their personal career goals.

This is a full-time exempt position with the flexibility to be based as a hybrid employee in one of three office locations (Fort Wayne, IN; Waco, TX) or fully remote, provided the candidate is based in the specified states (list provided below). The role involves an expected travel commitment of up to 20%. p>

Essential duties and responsibilities will include:

  • Lead a Professional Services team of Integrated Specialists, partnering with PS managers, who are critical in delivering customer implementations, through onboarding and ongoing relationships.
  • Lead the strategy and vision for the Integrated Services function, partnering with the PS leadership team to align the team's direction with the broader mission of the Customer Experience Group.
  • Identify areas for improvement by understanding the underlying root causes of inefficiencies and partnering with the PS teams to lead change management.
  • Set career objectives with individual contributors and proactively manage them towards achieving performance objectives (KPIs) while developing the team members against our core competencies.
  • Lead the advancement of Integrated Services processes by maximizing efficiency, values, and customer experiences across the customer lifecycle.
  • Act as a point of escalation to ensure prompt resolution of implementation risks and issues.
  • Build strong partnerships across the organization

Qualified candidates should have:

  • Bachelor's degree in Business, Communications, Information Technology, or a related field.
  • Familiarity with credit union operations, financial institutions or SaaS experience.
  • 3+ Years Management Experience
  • 5+ Years Customer facing experience
  • Knowledge of industry trends and best practices.

Preferred Qualifications:

  • 5+ years Professional Services management experience
  • 3+ years integration experience
  • Certifications such as Six Sigma, CAPM, PMP or comparable programs

Why Sharetec:

Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. p>

Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays (including your birthday off), $We like to put the fun in the funds with department and company outings like paid food trucks, baseball games, bowling, and virtual escape rooms.

REMOTE CANDIDATES: This position is open to candidates residing in the following states: p>

Please note that applications from candidates outside of these states will not be considered for this remote position.