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Customer Success Manager, SI Channel Focus

3 months ago

Conyers, Georgia, United States Acuity Brands Full time

Atrius is a team of innovative and ambitious people creating cutting-edge cloud applications that collect, analyze, and mobilize data to make buildings more efficient, sustainable, and easier to navigate. From the worlds largest airports and enterprise campuses to cutting-edge venues, building owners and operators leverage Atrius technology to optimize energy resources, reach their sustainability goals, and deliver digital precision over physical spaces.

Atrius is a proud part of the Acuity Brands portfolio, a global industrial technology company serving the worlds leading higher education, aviation, retail, and enterprise organizations.

We use technology to solve problems in spaces, light, and more things to come for our customers, our communities, and our planet.

Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in peoples lives.

We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.

**Job Summary**

Atrius Building Performance are the applications that enable equipment management and maintenance at scale, optimize energy usage and consumption, solve health and safety and compliance problems. As a member of the Account Management team, the Customer Success Manager (CSM) is responsible for owning the operational relationship with our energy management and sustainability focused customers, post-implementation, to translate their business, energy, and sustainability goals into data driven reports and metrics on the Atrius platform.

The SI Channel CSM role will focus on supporting our systems integrator partners who either resell Atrius products to their end customers, or have developed a services package in which Atrius is an embedded tool that drives data analytics, energy insights, and/or automated reporting for their end customers. The role requires knowledge of the HVAC industry, systems integrations, energy efficiency and optimization projects, and the built environment.

**Key Tasks & Responsibilities (Essential Functions)**

**Drive Customer Adoption.** Identify and get curious about customers with low platform adoption and implement specific plans to increase adoption in their organizations to ensure all our customers are successful with using Atrius to make their built spaces smarter, more efficient, and easy to report on.

**Deliver Value-Based Outcomes.** Deep dive into your accounts and understand customers business goals and problems. Ensure value is being delivered so that customers can quantify and renew their investment in Atrius.

**Champion the Voice of the Customer (VOC).** Act as the internal advocate for customers product feedback, feature requests, and communicate market insights from the customer business to the Atrius Product team. Internal collaboration with Atrius Marketing, Operations, Product, and Sales to promote customer initiatives and engage them in Atrius marketing and messaging efforts.

**Become a Trusted Advisor.** Establish trusted advisor relationships with systems integrators and their end user customers. Use your industry knowledge to identify and share best practices with customers, while working to position Atrius as a leader in the market who delivers value-based outcomes through a combination of product features and CSM services.

**Support Account Expansion. I** dentify expansion opportunities and ensure we realize the expansion potential within your portfolio of SIs and customers. Create strategic success plans for each customer that maps their path to greatest value using the Atrius platform. Partner with customers to create meaningful KPIs, and lead success reviews to evaluate progress and set new goals.

**Skills and Minimum Experience Required**

+ 5+ years work experience in building technologies, building automation & controls, systems integration, energy analysis, energy management, energy services, or similarly focused role or industry

+ Experience working with/as a systems integrator of BMS, building controls, lighting, HVAC, and asset data

+ Experience working with ESCOs, commissioning reports, and/or measurement & verification of building upgrade and efficiency projects

+ Working knowledge of building benchmarking standards, and other industry standards & regulations for energy reporting on buildings. Understanding of the regulatory landscape driving compliance reporting

+ Working knowledge of building mechanical systems and loads, utility bill data analysis, and how the two data types relate

+ Ability to analyze BAS trend data and equipment-level data to derive opportunities and insights for cost savings and efficiency upgrades

+ Ability to recognize data anomalies and data quality issues, and work to resolve them

+ Skilled user of MS Excel and Salesforce

+ Understanding of data and tagging protocols, including: Modbus, BACnet, Haystack, etc.

+ Knowledge or experience in building energy management; smart buildings; efficiency upgrades and M&V; green building standards & reporting; sustainability in the built environment; energy management practices.

+ A passion for driving customer satisfaction, delivering a great user experience, and helping enterprise customers achieve their energy & sustainability goals.

+ Strong listening ability and persuasiveness, appropriate interpersonal styles, and communication skills.

+ Strong analytical, project management skills, and data visualization skills.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at Please clearly indicate what type of accommodation you are requesting and for what requisition.

Any unsolicited resumes sent to Acuity Brands from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Brands mailing address, fax machine or email address, directly to Acuity Brands employees, or to Acuity Brands resume database will be considered Acuity Brands property. Acuity Brands will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Brands will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

The range for this position is $74,700 to $167,900. Placement within this range may vary, depending on the applicants experience and geographic location.

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