Guest Loyalty Specialist

1 week ago


Roseville, California, United States Sonic Automotive Full time
Company Overview

EchoPark Automotive is a leading brand in the automotive sector known for its commitment to excellence. We strive to uphold high standards in guest relations, work ethic, and opportunities for professional growth. Discover more about EchoPark Automotive on our website.

Job Overview

Join EchoPark Automotive as a Guest Loyalty Specialist at our Roseville, CA dealership. As a Guest Loyalty Specialist at EchoPark, you will be responsible for managing guest satisfaction post-vehicle purchase. Collaborating with the Experience Manager and General Manager, you will work towards achieving guest satisfaction goals through NPS scores and online reviews.

Key Responsibilities:
  • Ensure guest satisfaction and promote EchoPark recommendations.
  • Take ownership of guest communication, addressing concerns and resolving issues promptly.
  • Handle guest inquiries via phone and email with professionalism.
  • Coordinate with sales and recon departments and manage appointment scheduling.
  • Welcome guests, manage expectations, and liaise with recon for updates.
  • Ensure repairs meet company standards and exceed guest expectations.
  • Foster a culture of open communication with guests and the team.
Desired Skills and Qualifications:
  • Proven customer service skills and meticulous attention to detail.
  • Experience in effective problem-solving.
  • Commitment to transparency and integrity.
  • Continuous learning mindset and the willingness to take ownership.
  • Recognition and celebration of achievements, no matter how small.
Benefits We Offer:
  • Competitive hourly wage plus monthly bonuses.
  • Comprehensive Health, Dental, and Vision Insurance coverage.
  • 401k plan with a 4% company match.
  • Paid vacation days for your relaxation and well-being.
  • Access to leadership training and personal development programs.
  • Casual dress code for a comfortable work environment.
Qualifications

Additional Information

Your privacy and confidentiality are strictly maintained in compliance with EEO regulations.

  • Roseville, California, United States Sonic Automotive Full time

    Company DescriptionEchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you...


  • Roseville, United States Sonic Automotive Full time

    EchoPark Automotive is looking to hire a Guest Loyalty Specialist for our dealership in Roseville, CA. The EchoPark Guest Loyalty Specialist manages the guest experience after the sale of the vehicle. The Guest Loyalty Specialist assists the Experien Specialist, Loyalty, Guest, Automotive, Business Services


  • Roseville, United States EchoPark Automotive Full time

    **Company Description** **Job Description** EchoPark Automotive is looking to hire a Guest Loyalty Specialist for our dealership in Roseville, CA.** The EchoPark Guest Loyalty Specialist manages the guest experience after the sale of the vehicle. The Guest Loyalty Specialist assists the Experience Manager and General Manager in reaching desired targets for...


  • Roseville, United States Sonic Automotive Full time

    Company DescriptionEchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you...


  • Roseville, United States EchoPark Automotive Full time

    Job DescriptionJob DescriptionCompany DescriptionEchoPark Automotive is one of the fastest growing brands within the automotive industry.  We are building a business based on doing things the right way.  From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.  We are proud of what we're...


  • Roseville, United States Sonic Automotive Full time

    Company Description EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you...


  • Roseville, United States Sonic Automotive Full time

    Company Description EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you...


  • Roseville, United States Juut Midwest, Inc. Full time

    POSITION TITLE: Guest Service Specialist SUPERVISOR: Assistant Manager At Juut Salonspa we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting people, society, and the world at large. We use our vision and talent to generate...


  • ROSEVILLE, United States STAND OUT FOR GOOD Full time

    Who Are We? Arula is a brand built for women who are unafraid to be themselves. We are more than a retailer; we are a safe haven for women who've been ignored or excluded. We believe size should never limit your fashion choices. You're more than a number...You are Xquisite, Amazing, Beautiful + Captivating. In the end, it's not about a pretty dress or a new...

  • Wax Specialist

    3 weeks ago


    Roseville, United States Wax Center Partners Full time

    Description: **Do you want to work with an exceptional team who help others look and feel fabulous?** **Does the idea of earning unlimited commission plus a generous bonus drive you to want to succeed?** **Are you looking to put your love of the beauty industry and your talent to good use?** **Are you looking to perfect your technique as a Licensed...


  • Roseville, United States EchoPark Automotive Full time

    **Company Description** **Job Description** EchoPark Automotive is hiring a Document Specialist / Customer Service Representative for our Sacramento location in Roseville!** As a Customer Service Representative, which we call Document Specialists, you will play an important role in the smooth and friendly guest experience at our store. If you’re a...


  • Roseville, United States EchoPark Automotive Full time

    Job DescriptionEchoPark Automotive is hiring a Document Specialist / Customer Service Representative for our Sacramento location in Roseville!  As a Customer Service Representative, which we call Document Specialists, you will play an important role in the smooth and friendly guest experience at our store. If you’re a self-sufficient, resilient...


  • Roseville, United States AutoNation Full time

    We're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. But that's just the beginning. We're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry. At AutoNation, we're not just interested in keeping up with the times - we're dedicated to...


  • Roseville, United States Living Spaces Full time

    Position Summary ​The primary role of the Operations Specialist - Retail is to partner with the Operations Supervisor to ensure success in all guest interactions and transactions with a Guest First mentality. Will maintain the cash office and Operations counter with precise execution of Standard Work.Position Description Essential Duties and...

  • Membership Concierge

    3 weeks ago


    Roseville, United States Life Time Full time

    . **Position Summary** The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which...

  • Sales Specialist

    1 month ago


    Roseville, United States SeaQuest Part time $16

    SeaQuest is looking for a Safari Team Member (Sales associate) who will enhance the guest experience by creating a warm, inviting, and world-class environment throughout the facility. We are seeking team members with a passion for key performance indicator sales-driven results and significant commission opportunities.  With proven sales experience, this...

  • Sales Specialist

    4 weeks ago


    Roseville, United States SeaQuest Part time $16

    SeaQuest is looking for a Safari Team Member (Sales associate) who will enhance the guest experience by creating a warm, inviting, and world-class environment throughout the facility. We are seeking team members with a passion for key performance indicator sales-driven results and significant commission opportunities.  With proven sales experience, this...


  • Roseville, United States Ulta Beauty, Inc. Full time

    OVERVIEW Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose —a...


  • Roseville, United States Ulta Beauty, Inc. Full time

    OVERVIEW Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose —a...


  • Roseville, United States The Buckle, Inc. Full time

    Summary Buckle is looking for enthusiastic, ambitious individuals, who enjoy fashion and possess strong communication skills to become Sales Teammates. As a Sales Teammate, you’ll become a valuable contributor to the retail team by driving sales, building relationships, and helping to fulfill our Mission "To create the most enjoyable shopping...


  • Roseville, United States The Buckle, Inc. Full time

    Summary Buckle is looking for enthusiastic, ambitious individuals, who enjoy fashion and possess strong communication skills to become Sales Teammates. As a Sales Teammate, you’ll become a valuable contributor to the retail team by driving sales, building relationships, and helping to fulfill our Mission "To create the most enjoyable shopping...