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Guest Service Agent

3 months ago

Mount Pleasant, Michigan, United States Hilton Full time
Guest Service Agent (Part Time) at Embassy Suites Charleston Harbor Mt. Pleasant

A Guest Service Agent at Embassy Suites Charleston Harbor Mt. Pleasant is responsible for ensuring guests have a seamless and memorable stay. In this role, you will greet and register guests, facilitate check-outs, and uphold the hotel's commitment to exceptional guest service and financial success.

Responsibilities:
  • Greet guests warmly and handle the check-in process efficiently
  • Assist guests during check-out, ensuring accurate billing and payment processing
  • Provide information about the hotel's services, local area, and promotions
  • Utilize upselling techniques to enhance guest experience and maximize occupancy
  • Address guest inquiries and resolve any issues promptly and professionally
  • Handle guest complaints with a positive attitude, finding satisfactory solutions
  • Manage guest messages effectively
Requirements:
  • Hospitality - Passion for delivering exceptional guest experiences
  • Integrity - Consistently doing the right thing
  • Leadership - Demonstrating leadership qualities
  • Teamwork - Collaborating effectively with colleagues
  • Ownership - Taking responsibility for actions and decisions
  • Now - Working with a sense of urgency and commitment
  • Key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability

About Hilton:

Hilton is a renowned global hospitality company known for its diverse portfolio of hotels and commitment to providing top-notch service. With a long history of offering exceptional accommodations and experiences, Hilton stands as a beacon of quality in the industry. Joining Hilton means being part of a team dedicated to creating unforgettable hospitality experiences worldwide.

Schedule: Part-time
Brand: Embassy Suites by Hilton

Job Fields: Guest Services, Operations, and Front Office