Team Manager/POD Manager

1 week ago


Fort Lauderdale, Florida, United States WheelHouse IT Full time

Company Overview:


WheelHouse IT is a leading Managed Service Provider (MSP) dedicated to delivering exceptional IT solutions and support to our clients.

We specialize in providing comprehensive technical services and innovative solutions tailored to meet the unique needs of businesses across various industries.


Job Overview :

This role requires a unique blend of technical expertise, sales acumen, and leadership skills to effectively manage our team of technical professionals while driving sales growth and customer satisfaction.


The Team/Pod Manager is a client facing role that drives the success of the Pod by building great relationships, inside and outside of the organization.

The Pod Manager is responsible for client retention.


Success for a Pod Manager is achieved by identifying and selling solutions that benefit both the customer and our operational efficiencies, with internal growth and referrals being key KPIs.


Team Leadership :

  • Lead and mentor a team of technical professionals, including working with engineers, to ensure high performance and productivity. Drive success through constructive feedback and positive reinforcement of Pod members.
  • Provide guidance, support, and expertise to team members, fostering a culture of continuous learning and development.

Sales Management :

  • Quote solutions and follow the sales process until deals are won. Develop and execute sales strategies to continue to drive revenue growth and achieve sales targets.
  • Identify new business opportunities through monitoring existing clients and provide proactive solutions.
Evaluate weekly profitability reporting and establish plans of action accordingly.

Coordinate internal resources to execute plans to restore profitability.

  • Collaborate with the sales team to prepare proposals, negotiate contracts, and close deals in alignment with company objectives including follow through by coordinating procurement and delivery of items to appropriate team members for execution. Evaluate and release invoicing for outofscope work.

Client Engagement :

  • Build healthy relationships with clients through phone calls, dropins, and Strategic Business Reviews. Serve as a trusted advisor to clients, understanding their business needs and recommending tailored IT solutions and services to address their challenges.
  • Work with Director of Client Services to ensure Pod is delivering excellent customer service and meeting all departmental goals. Maintain strong client relationships through regular communication, proactive support, and timely resolution of issues or concerns.
  • Act as the coordinator and liaison for escalation point for complex technical issues, ensuring prompt resolution and client satisfaction.

Technical Expertise :

  • Stay abreast of company stack alignment, industry trends, emerging technologies, and best practices to effectively advise clients and support the team in delivering innovative solutions.
  • Provide guidance and assistance to team members, leveraging your expertise to overcome technical challenges and optimize service delivery. Coordinate solution design and presentation with Lead Engineer.

Qualifications :
Proven experience in a technical leadership role, preferably 4 years within the MSP industry.
Strong sales and business development skills, with a record of accomplishment of achieving sales targets and driving revenue growth.
Excellent communication, presentation, and negotiation skills.
Understanding of IT infrastructure, cloud technologies, networking, and security.

​​​​​​​

Professional Services Automation experience (ConnectWise Manage, N-Able, Accelo, Halo, Autotask, etc.)

​​​​​​
Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment. Project Management experience.
Leadership qualities such as integrity, resilience, and the ability to inspire and motivate team members.
Valid Driver's License.
Lift 50 pounds on occasion.

Have mobility and transportation to go onsite as required.

Arrangements can be made to bypass weight requirement for disabled employees, however due to position, mobility is a necessity.

#J-18808-Ljbffr

  • Fort Lauderdale, Florida, United States RINA Piraeus Team Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Posting Date: 1 May 2024City:Sunrise, FlLocation:Sunrise, Fl, US, 33323 Contract Type:PermanentLevel of experience:IntermediateRINA is currently recruiting for a North America Marine Business Development Managerto join its...


  • Fort Lauderdale, Florida, United States South State Full time

    SouthState Bank - Portfolio Manager Team LeadSouthState is a well-established regional bank that has been dedicated to providing financial solutions to individuals, families, and businesses in the Southeast region for over a century. At SouthState, our team members focus on delivering exceptional experiences and building meaningful long-term relationships....


  • Fort Lauderdale, Florida, United States Seacoast Bank Full time

    JOB SUMMARY:The TM Regional Sales Manager is responsible for the oversight and performance of the Treasury Management sales team for Region assigned. Position will be responsible for business within a specific sector of the Seacoast Bank Commercial - Community Bank footprint managing an assigned group of TM Sales Officers and Portfolio Managers.The role has...

  • General Manager

    1 week ago


    Fort Lauderdale, Florida, United States Crunch Fitness- Oakland Park Full time

    Job Description Job Description General Manager Fitness StudioWe are looking for a passionate fitness professional to join our team. We have a strong but diverse leadership team that is taking fitness to a new frontier. We offer the best-in-class; playbook, tools, and compensation. Our Compensation:WE OFFER THE BEST COMPENSATION PLAN IN THE AREA.Our...

  • Project Manager

    1 week ago


    Fort Lauderdale, Florida, United States Transpire Bio Full time

    SummaryReporting to the CPO/CSO, the Project Manager is responsible for driving high-impact innovative respiratory projects. This role requires a leader with exceptional project management skills and the ability to influence and guide cross-functional teams. The Project Manager will ensure projects are executed efficiently, on time, and within budget,...

  • General Manager

    1 week ago


    Fort Lauderdale, Florida, United States Papa John's - PZZA Group 24 Full time

    GeneralManagerManagesand assumes responsibility for all functions of a Papa John's restaurant toensure high-quality products and customer service are delivered to ensurerestaurant profitability. This is accomplished by being a self-sufficientleader, making quality decisions, and instilling pride and accountability inteam members. Other responsibilities...

  • Yacht Manager

    2 months ago


    Fort Lauderdale, Florida, United States Faststream Recruitment Full time

    I am currently working with an established Global Yacht Management Company searching for a Yacht Manager to join the team in Florida. This is an exciting opportunity to join the company during a time of expansion. As the central point of contact for the yachts you're assigned, your main job is to ensure smooth communication between the yacht's crew, and...

  • Treasury Manager

    1 week ago


    Fort Lauderdale, Florida, United States Creative Financial Staffing Full time

    Treasury ManagerREMOTE plus bonus Our client is seeking a Treasury Manager that will play a pivotal role in providing strategic leadership to a team, ensuring execution of all financial transactions. This role will oversee payroll treasury functions. This role will play a critical role in optimizing cash flow, ensuring client satisfaction, and ensuring...

  • QA Manager

    1 week ago


    Fort Lauderdale, Florida, United States Pursuit Software Full time

    Hi, Greetings from Pursuit Software Please find below the job description in detail.Role: QA ManagerLocation: Fort Lauderdale, FLClient: DirectDuration: Long termRole: QA Manager ( Urgent Req) Location: Deerfield, Florida Key Responsibilities: Develop and implement comprehensive QA strategies and processes. Lead and mentor the QA team, fostering a culture of...

  • IT Project Manager

    1 week ago


    Fort Lauderdale, Florida, United States Open Systems Technologies Full time

    Our retail client in the Fort Lauderdale area is looking for IT Project Manager to join the team; you will be responsible for overseeing projects related to all IT areas. The first major project will be to lead will be an eCommerce re-platform and the ideal candidate has a strong comprehension of IT and can easily lead every phase of the project, turning...

  • Assistant Manager

    1 week ago


    Fort Lauderdale, Florida, United States CheckersRally's Full time

    PURPOSE OF YOUR WORK At Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests. As a member of the Corporate Field Operations team you will assist the General Manager with executing the restaurant plan, by achieving sales and profits goals, executing procedures and providing excellent Guest and Team...

  • QA Manager

    1 week ago


    Fort Lauderdale, Florida, United States Pursuit Software Full time

    Role: QA ManagerLocation: Greater Fort Lauderdale Area, FloridaVisa – Only USC & GC (Local candidate looking)Key Responsibilities:Develop and implement comprehensive QA strategies and processes.Lead and mentor the QA team, fostering a culture of quality and continuous improvement.Coordinate with cross-functional teams to ensure that testing is seamlessly...

  • Marketing Manager

    1 week ago


    Fort Lauderdale, Florida, United States IMG Inc. Full time

    Job DescriptionOur innovative company was founded by a group of dedicated individuals determined to drive progress by utilizing cost-effective sales strategies and advertising campaigns. We are in search of a dedicated Entry Level Marketing Manager who will collaborate with us to ensure the ongoing success of our clients. Our mission is clear; we aim to...

  • Marketing Scientist

    1 week ago


    Fort Lauderdale, Florida, United States Zimmerman Advertising Full time

    This role will be the liaison between our Strategic Marketing Intelligence Group and our Media Division to encourage technological and fluid growth for our clients. The Marketing Scientist will provide accurate, timely data and insights for clients and internal stakeholders across the Agency. Participate in meetings regularly with account services and...

  • Assistant Manager

    1 week ago


    Fort Lauderdale, Florida, United States Krispy Kreme Full time

    Assistant Managers have a special role in making sure every guest is fully satisfied not only with our doughnuts, but with their overall experience in the shops. You will support and inspire team members, along with helping them realize their full potential. This role also helps in developing business skills to potentially become a General Manager someday...

  • Senior Manager

    1 week ago


    Fort Lauderdale, Florida, United States American Express Full time

    **Description** **You Lead the Way. Weve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help...

  • Sales Manager

    1 week ago


    Fort Lauderdale, Florida, United States New York Life Full time

    Sales Manager New York Life & NYLIFE Securities is currently seeking leaders to become part of our Fast Track Partner program to become a sales Manager. We are interviewing for leadership-oriented individuals who may be selected to become a Partner in our South Florida General Office. Benefits of Sales Manager Competitive Salary 401(k) 401 (k)...

  • Assistant Manager

    1 week ago


    Fort Lauderdale, Florida, United States Checkers - Rally's Full time

    Checkers Rally's W. Oakland Park Blvd.[Restaurant Supervisor] As an Assistant Manager at Checkers-Rally's, you'll: Build sales and profits by promoting guest satisfaction and managing restaurant operations; Escalate any concerns or recommendations with the restaurant, employees or Guests to the General Manager; Assist with interviewing and hiring the right...

  • General Manager

    1 week ago


    Fort Lauderdale, Florida, United States FSI Talent Partners Full time

    Job Description Job Description Our client, LRE Foundation Repair, a leader in Florida's foundation and concrete repair industry, is seeking a General Manager for their Fort Lauderdale branch. In this role you will oversee the daily operations of our sales, service, and installation teams. LRE's mission is to redefine the industry and that includes...

  • Sales Manager

    1 week ago


    Fort Lauderdale, Florida, United States FSI Talent Partners Full time

    Job Description Job Description Our client, LRE Foundation Repair, a leader in Florida's in foundation and concrete repair industry, is seeking a Sales Manager for their Fort Lauderdale branch. LRE's mission is to redefine the industry and that includes providing our employees with fulfilling work, industry leading pay and benefits, and an incredible work...