Current jobs related to Input Services Support Supervisor - Springfield, Illinois - Illinois Department of Innovation & Technology

  • Transportation Supervisor

    3 weeks ago

    Springfield, Illinois, United States Performance Food Group Full time

    We Ensure Efficient Deliveries:Attractive compensation and benefits package, including immediate Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and more.Opportunities for advancement in a critical role supporting the nation's food distribution network.A safe and welcoming workplace that...

  • Automotive Service Supervisor

    3 weeks ago

    Springfield, Illinois, United States Motorcycles Of Manchester Full time

    Automotive Service SupervisorWe are seeking a committed Automotive Service Supervisor to enhance our service department at Motorcycles of Manchester (MOMS). As a vital contributor, you will play a key role in delivering exceptional customer service, ensuring that our clients' requirements are fulfilled and our 'Fixed on First Visit' objective is...

  • Food Service Production Supervisor

    2 weeks ago

    Springfield, Illinois, United States Ozarks Technical Community College Full time

    Job Title: Food Service Production SupervisorJoin Ozarks Technical Community College as a Food Service Production Supervisor and play a vital role in ensuring the smooth operation of our campus food services. As a key member of our team, you will be responsible for overseeing the daily activities of our café, including food production, service, and...

  • Senior Manufacturing Supervisor

    2 weeks ago

    Springfield, Illinois, United States Electrolux Full time

    Job Summary:The Senior Manufacturing Supervisor provides leadership and direction to an assigned team and is the manager point of contact for the assigned area. The Senior Manufacturing Leader focuses on strategic continuous improvements and area processes, to deliver line Stability and drive employee engagement improvements.Key Responsibilities:Responsible...

  • Senior Manufacturing Supervisor

    2 weeks ago

    Springfield, Illinois, United States Electrolux Full time

    About the RoleThe Senior Manufacturing Supervisor is a key leadership position within Electrolux, responsible for driving strategic continuous improvements and area processes to deliver line stability and drive employee engagement improvements. This role provides leadership to a team of manufacturing professionals, ensuring that all Safety, Quality, Cost,...

  • Transportation Supervisor

    4 weeks ago

    Springfield, Illinois, United States Performance Food Group Full time

    We Ensure Efficient Deliveries:Attractive compensation and benefits package, including immediate Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and more.Opportunities for advancement while performing vital tasks to support the food distribution network across the nation.A safe and...

  • Food Service Production Supervisor

    2 weeks ago

    Springfield, Illinois, United States Ozarks Technical Community College Full time

    Job SummaryThe Food Service Production Supervisor is a key member of the Ozarks Technical Community College team, responsible for overseeing the daily operations of campus food services. This role requires a strong leader who can manage staff, ensure safety and food handling protocols, and provide exceptional customer service.Key ResponsibilitiesManage the...

  • Senior Manufacturing Supervisor

    2 days ago

    Springfield, Illinois, United States Electrolux Manufacturing Full time

    Electrolux Manufacturing: Senior Manufacturing Supervisor OpportunityWe are seeking a highly skilled and experienced Senior Manufacturing Supervisor to join our team at Electrolux Manufacturing. As a key member of our operations team, you will be responsible for leading a team of manufacturing professionals and driving continuous improvement initiatives to...

  • Food Service Supervisor

    4 weeks ago

    Springfield, Illinois, United States Taco Bell Full time

    Taco Bell 531 is on the lookout for a committed Restaurant Supervisor to enhance our operations. In this pivotal role, you will lead and motivate your team to achieve outstanding service levels.Key Responsibilities:Overseeing team compliance with service protocolsManaging guest interactions and swiftly addressing inquiriesAssisting with the organization of...

  • CVOR Technologist

    2 weeks ago

    Springfield, Illinois, United States Healthcare Support Full time

    Healthcare Support is seeking a skilled CVOR Technologist for a travel assignment in a dynamic healthcare setting. The ideal candidate will possess 2+ years of experience in CVPR and be able to work a 10-hour day schedule, 4 days a week. This is a fantastic opportunity to work with a reputable healthcare organization and gain valuable experience in a...

  • Food Service Supervisor

    4 weeks ago

    Springfield, Illinois, United States Taco Bell Full time

    Taco Bell 531 is on the lookout for a committed Restaurant Supervisor to enhance our Springfield, MO establishment. In this pivotal role, you will not only oversee but also motivate your team to achieve their utmost capabilities.Key Responsibilities:Ensure team members comply with service protocolsOversee customer service and swiftly respond to their...

  • Food Service Supervisor

    4 weeks ago

    Springfield, Illinois, United States Taco Bell Full time

    Taco Bell 531 is looking for a committed Restaurant Supervisor to enhance our operations. In this pivotal role, you will oversee and motivate your team to achieve their highest performance.Key Responsibilities:Ensure compliance with service excellence standards among team membersOversee guest interactions and swiftly respond to their requestsAssist in the...

  • Food Service Supervisor

    4 weeks ago

    Springfield, Illinois, United States Taco Bell Full time

    Taco Bell 531 is on the lookout for a committed Restaurant Supervisor to lead our Springfield, MO location. In this pivotal role, you will not only oversee operations but also motivate your team to achieve their highest potential.Key Responsibilities:Ensure that team members comply with established service standardsOversee guest interactions and swiftly...

  • Senior Manufacturing Supervisor, 2nd Shift

    2 weeks ago

    Springfield, Illinois, United States Electrolux Full time

    About the RoleThe Senior Manufacturing Supervisor provides leadership and direction to an assigned team and is the manager point of contact for the assigned area. The Senior Manufacturing Leader focuses on strategic continuous improvements and area processes, to deliver line Stability and drive employee engagement improvements.Key ResponsibilitiesLead...

  • Family Support Specialist

    4 weeks ago

    Springfield, Illinois, United States Springfield Urban League Full time

    Job DescriptionSpringfield Urban League, Inc.Position Overview – Family Support SpecialistSUMMARY: The Family Support Specialist is dedicated to enhancing parental understanding of early childhood development and preparing children for educational success. This role focuses on empowering families to address their social, health, nutritional, and...

  • Event Service Supervisor

    4 weeks ago

    Springfield, Illinois, United States Bass Pro Shops Full time

    POSITION SUMMARY: The Event Service Supervisor is responsible for ensuring the successful setup and execution of events, overseeing team members to deliver exceptional service and guest satisfaction. ESSENTIAL FUNCTIONS: Possesses a comprehensive understanding of all role responsibilities.Assists in onboarding, staff orientation, and training...

  • **Intact Family Services Supervisor**

    3 weeks ago

    Springfield, Illinois, United States Catholic Charities Full time

    Job SummaryCatholic Charities is seeking a highly skilled and experienced **Intact Family Services Supervisor** to join our team. As a key member of our Child Welfare department, you will be responsible for providing supervision and guidance to caseworkers, ensuring the delivery of high-quality services to families in need.Key ResponsibilitiesProvide...

  • Senior Manufacturing Supervisor

    3 weeks ago

    Springfield, Illinois, United States Electrolux Manufacturing Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced Senior Manufacturing Supervisor to join our team at Electrolux Manufacturing. As a key member of our operations team, you will be responsible for leading a team of manufacturing professionals and driving continuous improvement initiatives to enhance productivity, quality, and...

  • Industrial Maintenance Supervisor

    3 weeks ago

    Springfield, Illinois, United States Kelly Services Full time

    Job OverviewWe are seeking a Industrial Maintenance Supervisor to join our team in the Light Industrial sector.Key ResponsibilitiesOversee and execute tasks requiring expertise in electrical, mechanical, and electronic systems, ensuring compliance with local and national codes.Identify and troubleshoot mechanical, electrical, pneumatic, and electronic...

  • Veteran Support Services Coordinator

    4 weeks ago

    Springfield, Illinois, United States The Salvation Army USA Central Territory Full time

    The Salvation ArmyPosition OverviewProgram: Supportive Services for Veteran Families (SSVF)Position Title: SSVF Case ManagerLocation: Springfield, ILRole Summary: The SSVF Case Manager is responsible for delivering essential support services to veterans and their families, employing a strength-based case management model. The focus is on empowering...

Input Services Support Supervisor

3 months ago

Springfield, Illinois, United States Illinois Department of Innovation & Technology Full time
This job was posted by : For more information, please see:

30% Under general direction, serves as the Input Services Support Supervisor for the Department of Innovation & Technology (DoIT):


Plans, assigns, and directs the investigation of and resolution of errors and discrepancies encountered on the shift utilizing available methods such as mainframe-based software, COBOL, and utility statements and parameters.

Interfaces with professional technical personnel within the Enterprise Infrastructure, as well as DoIT supported agencies.
Researchs improvements and upgrades to current procedures.
Writes complex procedures, directives, and instructions in a complete and concise manner.
Provides documentation and detailed updates to EPOS Input/Output Production Control Manager.
Communicates effectively with staff at all levels.
Maintains shift work documentation.
Plans and coordinates training for the shift.
Oversees after hours helpdesk functions.
Oversees and participates in coordinating tickets and responses utilizing Helpdesk tools such as Service Now.
Serves as an escalation point for both Input Services and afterhours Helpdesk teams.

25% Establishes daily work priorities:


Manages and directs technical staff and monitors to ensure daily batch processing schedules are completed accurately and timely over various platforms using extensive knowledge of Job Control Language (JCL) TSO and ISPF automated job scheduler software (such as but not limited to CA-Scheduler or Zeke) and available software applications and system command structures such as, but not limited to Cornerstone, JES2, SharePoint, Word, and Excel.

Provides professional information, training, and problem-solving assistance to users state-wide through phone support.
Escalates issues to EPOS supervisor in the event of unplanned outages or high priority issues.
Reviews Service Level Agreements (SLA) and monitors any outstanding issues to ensure they are met.
Documents and updates aging tickets with accurate information around delays.
Maintains and provides documentation to supervisor for progressive discipline.
Attends manager meetings as requested.

20% Serves as working supervisor:
Assigns and reviews work.
Provides guidance and training to assigned staff.
Counsels staff regarding work performance.
Requests and assigns overtime.
Establishes annual shift goals and objectives.
Approves time off.
Prepares and signs performance evaluations.

10% Works with EPOS manager to develop and implement projects to enhance unit service capabilities using documentation, spreadsheets, and other tools such as Portal, Teams, and SharePoint:

Stays current with available Input processing procedures and changes, workflows, and changes in schedules that impact normal operations.

Essential Functions (Continued)

5% Ensures all hardware and software access connectivity needs for the shift are met.

Keeps current hardware, software, and shift access inventory for shift.
Monitors and ensures Department work rules, procedures and security measures are followed at all times.

5% Keeps abreast of new developments in the Information Technology and system operations field:


Continues education by attending meetings, training sessions, seminars and conferences to increase familiarity with and remain current on products, vendors, techniques and procedures.

Attends demonstrations and exhibitions related to assigned operations as requested by to EPOS Manager.


5% Performs other duties as required or assigned which are reasonably wi thin the scope of the duties enumerated above.