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Service Support Technician
3 months ago
JOB SUMMARY:
Messer Cutting Systems is a global solution provider for the metal working industry, specializing in oxyfuel, plasma and laser cutting systems.
ESSENTIAL DUTIES and RESPONSIBILITIES:
- Provide equipment troubleshooting and assistance to customers and Field Service Engineers via telephone and/or visual/virtual service.
- Provide part identification assistance for customers, distributors, Field Service Engineers, as well as other employees and departments.
- Maintain accurate and timely data in a service ticket tracker
- Evaluate situation at customer to determine what resources are needed on site to resolve the situation
- Contribute to technical bulletins and knowledge base documents
- Interact with Customers and other Messer Associates
- Read engineering drawings
MINIMUM EDUCATION & QUALIFICATIONS:
- High School Diploma or equivalent
- Two-year technical training in electronics, mechanical or machine tool assembly is preferred
ADDITIONAL KNOWLEDGE, SKILLS & ABILITIES:
- Background in machinery or industrial equipment industry
- Ability to read bills of material (BOM), schematics, and assembly drawings
- Must demonstrate competency in both mechanical and electrical assemblies
- Knowledge and experience using Windows operating system and environment
- Excellent communication skills, both written and oral
- Must demonstrate exceptional telephone etiquette
- Must demonstrate excellent customer service skills and behavior
- Must be able to multi-task
- Must demonstrate the ability to maintain and calm and collected composure
- Must adhere to appropriate office etiquette and protocol