Assistant General Manager

4 weeks ago


Hadley, Massachusetts, United States Planet Fitness Full time

Full-Time:

Starting Hourly Rate for Assistant General Managers is: $18.75/hour


Are you seeking a dynamic and fulfilling workplace? Join National Fitness Partners (NFP), the proud provider of exceptional fitness services to over one million members across 140+ Planet Fitness establishments in the eastern United States.

At NFP, we are committed to transforming lives by offering a non-judgmental fitness experience to our team, our members, and our community.


Assistant General Manager Benefits:

  • Growth Opportunities: Over 90% of our management team initiated their journey as entry-level team members
  • PTO granted to all employees
  • 401K Retirement Fund with an Employer match up to 4%
  • Comprehensive Health Insurance Options encompassing Health, Dental, Vision, family life insurance, and more
  • Basic Life Insurance & Short-Term Disability: 100% Company Paid
  • Employee Assistance Program
  • Complimentary employee Black Card Membership with an additional free Black Card Membership for a direct family member


Assistant General Manager Responsibilities:

The Assistant General Manager oversees all club operations, ensuring the achievement of operational and financial objectives, creating outstanding member experiences, and nurturing a team of servant leaders dedicated to changing lives.


  • Collaborate with GM to meet NFP standards regarding club statistics such as closing %, BC%, secondary billing, utilization, etc.
  • Work alongside the GM to reduce club turnover by recruiting, inspiring, developing, and guiding competent staff members focused on delivering exceptional service
  • Optimize staff scheduling to maximize resources while adhering to budget constraints
  • Enforce adherence to policies and procedures, providing timely and constructive feedback
  • Conduct timely One-on-Ones with staff in alignment with development goals and objectives
  • Demonstrate Servant Leadership through daily activities, supporting front desk operations, member interactions, and club maintenance
  • Ensure members comply with club policies, address member concerns promptly and courteously
  • Promote a safe and healthy club environment, engage in marketing initiatives, and report member incidents promptly
  • Offer support to staff as needed


Our distinctive culture revolves around the concept of servant leadership with a core mission of delivering a non-judgmental fitness experience aimed at achieving exemplary results, creating opportunities, and transforming lives. This philosophy extends not only to our members but also to our employees. We prioritize career development and are dedicated to offering training in leadership, customer service, and business operations to assist you in reaching your personal and professional aspirations. Our expanding presence in the fitness industry presents numerous exciting and rewarding career paths.


Job Requirements:

  • Outstanding customer service skills, preferably within the fitness realm
  • Prior management experience
  • Ability to cultivate a positive and enjoyable work atmosphere
  • High school diploma/GED
  • Previous management experience at Planet Fitness is advantageous
  • Exceptional leadership, diplomacy, and listening capabilities
  • Basic proficiency in Microsoft Suite
  • Effective coaching and team development skills


Physical Demands:

  • Capability to lift up to 80 pounds
  • Extended periods of walking and standing
  • Engagement in crouching, bending, and utilizing hands for various tasks


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