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Technician II: Hardware Repairs

4 months ago

Santa Clara, California, United States ComputerCare Full time

Description

This role will be responsible for the execution of diagnostics and repairs in alignment and with manufacturer expectation of quality and efficiency. You will focus on obtaining certifications within two weeks of employment and meeting goals within your 90 day probationary period.

Essential Duties

  • Review and diagnose customer devices, analyzing the performance to determine details of equipment problems
  • Earn and keep current on certifications for device manufacturers as needed, staying current with technology, procedures and trainings
  • Ability to consistently produce 25+ quality hardware repairs per work week and during periods of high volume
  • Ability to lift 50+ lbs on a consistent basis

Roles & Responsibilities

  • Reinstall operating systems, or adjust software settings to resolve equipment issues
  • Perform repairs that meet the minimum requirements of the manufacturer's key performance metrics
  • Maintain a clean and organized work station to manufacturer and organization standards
  • Earn and keep current on certifications for Apple, Lenovo, HP, Dell, and other manufacturers as identified by the organization
  • Execute repairs within turnaround times and quality to the clients and organizations standards as agreed
  • Resolve issues with manufacturer's internal service teams, requiring verbal and written communication
  • Keep track of devices and parts inventory while performing repairs
  • Maintain part storage for repairs in process, and place orders for parts as needed
  • Accurately complete service tracking documentation in internal systems
  • Learn and uses new processes and procedures as required for repair process
  • Collaborate with team members and technical team leads across the organization on organizational goals, aligning with the company's core values
  • Engage with vendors, customers, and team members with a positive attitude, aligning with the company's core values
  • Assist in department cycle counts, escalating discrepancies to leadership
  • Other duties as assigned by leadership

Qualifications

  • 1+ years experience performing Laptop, desktop, tablet, and/or iPhone repairs
  • Certifications including: Comp TIA A+, ACMT, ACiT, Lenovo, HP, Dell, Toshiba and iPhone and Google/Android
  • Committed to staying current on technology, procedures and training for manufacturers
  • Comfortable with written and verbal communication
  • Reliable and maintains regular and punctual attendance