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Site Reliability Engineer

4 months ago

Raleigh, North Carolina, United States Splunk Full time

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role Summary

The Cloud organization at Splunk focuses on building and maintaining robust and resilient platform solutions for SaaS hosting of Splunk's enterprise software. Our main technologies are Cloud Infrastructure based, focusing on puppet and terraform.

It is the responsibility of the TechOps team to monitor and resolve issues that affect the availability and performance of Splunk for our cloud customers 24/7. As the authority on our customer's experience. The TechOps team provides a backstop for all staff on any questions or issues that arise during their shift related to their technical area of expertise. The TechOps engineers lead their respective queue and ensure all requests coming into that queue are addressed in a timely manner.

This is a fully remote, US-based position. You must be a US Citizen working on US soil to be considered. Candidates must be able to support FedRAMP High.

What you'll get to do

4 x 10 shifts: Sunday - Wednesday or Wednesday - Saturday / Nights, weekends and swing-shift

We are looking for a TechOps Engineer to help maintain, contribute to, and improve the next generation of our large scale Cloud offering. You will be working with providers and supporting the infrastructure that powers Splunk's cloud offering.

  • Provide technical support for the Splunk Cloud fleet
  • Perform impact assessments and problem solving according to established procedures
  • Document issues, remediation steps, and help with follow up problem management
  • Lead support cases and also ensures queue management
  • Lead hierarchical and functional requests. Communicate with TechOps engineers as well as business partners around Cloud through email, chat, and in person.
  • Assist other TechOps engineers on your shift on complex tasks
  • Represent the TechOps team in meetings/process changes and make recommendations on new procedures/ processes
  • Use the internal tools to restore normal service operations as quickly as possible to minimize the impact to business operations during escalated incidents
  • Lead by example and drive the core values of the company
  • Always ensure a quality customer experience
  • Ability to work nights, weekends, and swing shifts.
  • You love large complex systems. You have experience in working on distributed systems or a passion for finding edge cases that appear at scale. You're interested in how to bring something from a small one off task to how to implement it across several thousand machines at once. "Can this process be automated?" is a question you constantly ask yourself. Data drives your decisions and excites you - you make decisions based on numbers rather than assumptions. If an issue arises, you strive to be alerted before our customers notice.

Must-have Qualifications

  • Requires a minimum of 2 years of related experience with a technical Bachelor's degree; or equivalent practical experience
  • Ability to obtain a favorably adjudicated Single Scope Background Investigation (SSBI) and SECRET clearance

Nice-to-have Qualifications

We've taken special care to separate the must-have qualifications from the nice-to-haves. "Nice-to-have" means just that: Nice. To. Have. So, don't worry if you can't check off every box. We're not hiring a list of bullet points–we're interested in the whole you.

  • Understanding of monitoring and troubleshooting Splunk environments..
  • Understanding of administering or architecting distributed Splunk environments.
  • Understanding of the development and deployment of a hosted cloud environment, preferably Azure.
  • Experience with Python, Golang or Shell for scripting, and Git or similar version control systems.
  • Have an understanding of Systems programming (network stack, file system, OS services) and networking (L2 vs. L3, network architecture, VLANs, etc)
  • Knowledge of standard methodologies related to security, performance, and disaster recovery.
  • Knowledge of the Linux Operating System

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note: Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out below, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off, an ESPP and much more Learn more about our comprehensive benefits and wellbeing offering here ) .

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: 119, ,900.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: 107, ,510.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: 95, ,120.00 per year