Service Manager

2 weeks ago

Marion, North Carolina, United States Marion Chrysler Dodge Jeep Ram Full time
Supervisory Responsibilities:
  • This job has direct supervisory responsibilities.
  • Essential Duties and Responsibilities include the following:
  • Answers technical questions about vehicle problems, warranties, services, and repairs.
  • Oversees service orders.
  • Assists in diagnosing vehicle problems.
  • Orders parts and tools as necessary.
  • Oversees administration of warranty claims.
  • Oversees training and supervising of service department employees.
  • Works with upper management and Human Resources to make service department hiring and discipline decisions.
  • Sets schedules and assigns tasks to service department employees.
  • Maintains good working relationship with factory(s)
  • Attends required manager meetings.
  • Maintains effective employee relations.
  • Maintains CSI at or above Company standards.
  • Maintains an organized, clean and safe work area.
  • Participates in required training.
  • Records all hours worked accurately in company timekeeping system.
  • Follows Safeguards rules and regulations.
  • Demonstrates the Company's Core Values.
  • Complies with Company policies and procedures.
  • Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
  • Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Education/Experience:

College Degree. 5 years prior automotive service/technical experience or commensurate training. Management or supervisory experience preferred. Excellent interpersonal skills. Thorough knowledge of automotive parts and systems. Ability to diagnose and remedy vehicle problems.

Essential Skills:

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and web based applications utilized for operations. Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Must be able to lift up to 30 pounds. While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Work Environment:

Duties are performed primarily in the service department. Manager will work in an office in the service department, but will also be required to work throughout the dealership. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Work includes frequent movement in and out of cars, working in various physical positions, and the safe operation of power tools and test equipment.

Qualifications
  • A minimum of 3 years of experience as a Service Manager is required. CDJR experience is preferred.
  • Strong focus on providing excellent customer service.
  • A high school diploma is required.
  • Automotive Service Management / Dealership: 5 years
  • Clean and valid Driver's License
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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