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Shop Manager

4 months ago

Marion, United States Ed's 24 Hour Service - Marion, OH Full time
Job DescriptionJob Description

As a shop manager, you will provide direct supervision of all mechanics and roadside assistance employees on daily basis (Monday-Sunday). The manager will oversee mechanics to ensure they possess the necessary skills to perform mechanical tasks as needed, supervise inventory control for accuracy, and develop and monitor a preventive maintenance program for company owned vehicles to ensure that all maintenance is performed as required. The shop manager must also maintain a high degree of professionalism and integrity, setting the example for all drivers.

Essential Job Functions:

  • Must work safely
  • Must provide great customer service
  • Must have good attendance
  • Must work as a team
  • Actively participate in hiring process from interview through hire date
  • Develop, perform an orientation plan for all new hires.
  • Develop and monitor a preventative maintenance program for all company owned vehicles
  • Conduct Performance and wage reviews on all mechanics on a regular pre-determined basis
  • Conduct discipline on an impartial basis as may be needed
  • Ensure all mechanics are in compliance with time clock procedures
  • Ensure all roadside assistance mechanics respond to calls dispatched in a safe and timely manner;
  • Ensure that all roadside assistance mechanics communicate with dispatch in a professional manner and be informative as it relates to information necessary to document their status in servicing a call as well as accurate ETA’s when requested
  • Provide a high level of customer service in a professional, ethical manner and ensure all mechanics do the same
  • Ensure all roadside assistance mechanics professionally and safely, perform emergency road service duties; free of accidents, injuries and damage, as may be dispatched, including:
  1. Change flat tires; airing up tires that are low
  2. Jump start vehicles whose batteries pass road test and are only discharged and unable to start the vehicle
  3. Deliver a few gallons of fuel to those out of gas
  4. Perform minor repairs
  5. Perform lock out procedures for customers who have locked their keys in their car
  • Ensure roadside assistance mechanics perform pre-inspection of trucks and related equipment, tools, rigging and inventory; ensure checklists are complete and turned in prior to beginning duty each day
  • Ensure all roadside assistance mechanics maintain truck fluid levels, including fuel levels are according to manufacturer’s standards and note quantities added on the pre-shift inspection sheet
  • Ensure trucks are to be kept clean inside and out; tools and equipment are to be stored in the designated locations and kept in workmanlike condition; damaged tools and equipment or missing must be reported immediately
  • Actively participate in developing and maintaining a positive upbeat work environment (free of bickering, complaining, whining, etc.)
  • MUST answer phones/emails/texts immediately and respond within the required ETA for the specific call. Ensure that all mechanics do the same
  • Be well-groomed, wearing a clean uniform and safety jacket or vest at all times with identifying name and company name clearly visible and ensure that drivers do the same
  • Perform other duties as assigned by management

Experience Required:

  • 5+ years of Vehicle Repair Shop Supervision
  • Excellent knowledge of mechanical needs of various vehicles
  • Pass Drug test according to DOT requirements
  • Be insurable under company’s insurance carrier
  • High School diploma or GED

Skilled / Abilities Required:

  • 5+ years of Vehicle Repair Shop Supervision
  • Excellent knowledge of mechanical needs of various vehicles
  • Pass Drug test according to DOT requirements
  • Be insurable under company’s insurance carrier
  • High School diploma or GED
  • Ability to supervise others in a positive and professional manner at all times
  • Represent the company in a positive and professional manner at all times
  • Demonstrate a thorough knowledge of equipment used
  • Problem solving – use reason even when dealing with emotional topics
  • Provide quality customer service at all times; responding to customer’s needs even in emotional situations
  • Confirm information and provide service options; explain service procedures
  • Exhibit sound and accurate judgment to support and explain reasoning for decisions; include appropriate people in decision making process
  • Use of time efficiently and productively
  • Demonstrate accuracy and thoroughness in keeping with company quality standards
  • Observe safety and security procedures at all times
  • Adapt to changes in the work environment as they occur
  • Demonstrate dependability; follow instructions; respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary
  • Establish and maintain effective working relationships with employees, customers and the public
  • Follow written and verbal instructions, including manufacturers’ service specifications
  • Communicate effectively, verbally and in writing

Physical Abilities;

  • Be able to lift up to 40 pounds
  • Mechanical abilities as they relate to repairs to vehicles
  • Regularly required to be able to use hands, fingers, be able to feel, hear, stand, walk, reach with hands and arms; to stoop, kneel, crouch or crawl; sit in vehicle seat for extended periods; perform significant amount of lifting, bending, twisting, climbing, listen and respond to radio phone communications; good vision
  • Regular exposure to moving mechanical parts, fumes, airborne particles, toxic and caustic fumes; noise levels are usually moderate