Service Manager

2 weeks ago

Marion, United States Marion Chrysler Dodge Jeep Ram Full time

**Supervisory Responsibilities**:

- This job has direct supervisory responsibilities.
- Essential Duties and Responsibilities include the following:

- Answers technical questions about vehicle problems, warranties, services, and repairs.
- Oversees service orders.
- Assists in diagnosing vehicle problems.
- Orders parts and tools as necessary.
- Oversees administration of warranty claims.
- Oversees training and supervising of service department employees.
- Works with upper management and Human Resources to make service department hiring and discipline decisions.
- Sets schedules and assigns tasks to service department employees.
- Maintains good working relationship with factory(s)
- Attends required manager meetings.
- Maintains effective employee relations.
- Maintains CSI at or above Company standards.
- Maintains an organized, clean and safe work area.
- Participates in required training.
- Records all hours worked accurately in company timekeeping system.
- Follows Safeguards rules and regulations.
- Demonstrates the Company’s Core Values.
- Complies with Company policies and procedures.
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Other duties as assigned.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions._

**Education/Experience**:
College Degree. 5 years prior automotive service/technical experience or commensurate training. Management or supervisory experience preferred. Excellent interpersonal skills. Thorough knowledge of automotive parts and systems. Ability to diagnose and remedy vehicle problems.

**Essential Skills**:
**Attendance Expectations**:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

**Work Environment**:
Duties are performed primarily in the service department. Manager will work in an office in the service department, but will also be required to work throughout the dealership. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Work includes frequent movement in and out of cars, working in various physical positions, and the safe operation of power tools and test equipment.

**Qualifications**
- A minimum of 3 years of experience as a Service Manager is required. CDJR experience is preferred.
- Strong focus on providing excellent customer service.
- A high school diploma is required.
- Automotive Service Management / Dealership: 5 years
- Clean and valid Driver's License
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._

Our Mission Is to Serve All Your Automotive Needs to the Letter
We understand motorists across the Appalachian Mountains expect more out of their car ownership experience. Whether they're buying a new car, finding financing, servicing their vehicle, or finding parts, our customers deserve exceptional customer service. That's why we provide the resources and friendly professional teams to meet their high expectations.
At Marion Chrysler Dodge Jeep Ram, it's our mission to become a leader in all aspects of the automotive industry. How do we achieve this ambitious goal? We pride ourselves on integrity and going above and beyond for each customer that steps foot into our Chrysler Dodge Jeep Ram dealership in Marion, NC.
We pledge to do so by providing a world-class, enjoyable and trustworthy experience for our clients and employees while being mindful of the environment and serving our community in Marion. We're proud to serve all the automotive needs of drivers from Marion, Morganton, Asheville, and everywhere in between. Let us breathe life into your ownership experience

Pay: Starting at $70000 / year

**Benefits**:

- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Employee discount

**Job Type**: fulltime

Education: No education required

Work location: On-site

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