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Customer Advocate

3 months ago

Jacksonville, Florida, United States InterContinental Capital Group Inc Full time
Customer Advocate SummaryTitle: Customer AdvocateID: 1422 - FL (1418)Location: Jacksonville, FLDepartment: OperationsAbout Intercontinental Capital Group: Intercontinental Capital Group (ICG) is a fast-growing Mortgage Banker licensed in 45 states. We are at the forefront of a changing market, offering highly competitive conventional rates and direct savings to our customers. ICG values career growth and provides training to help employees achieve their professional aspirations.Responsibilities Include:
  • Perform daily tasks with enthusiasm
  • Prioritize communication with customers, colleagues, and leadership
  • Commit to company and customer success by aiming to be the best, staying informed about industry trends, and supporting team development
  • Achieve key performance metrics including funding loans, loan quality scores, and meeting company standards
  • Experience in purchase and refinance transactions, various documentation, and loan products
Qualifications:Education/Work Experience:
  • High School diploma or equivalent required
  • 3+ years mortgage and customer service experience
Core Skills/Knowledge:
  • Customer-focused
  • Excellent verbal and written communication
  • Keen to learn, detail-oriented, adaptable
  • Comfortable with repetitive tasks
  • Strong sense of urgency and integrity
Technical Skills & Requirements:
  • Proficiency in Microsoft tools
  • Dedicated secure internet access for remote work
Physical Requirements:
  • Ability to work at a desk and computer for extended periods
Travel: N/A