PG&A Customer Experience Rep

2 weeks ago

Minneapolis, Minnesota, United States Polaris Full time
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PG&A Customer Experience Rep

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locations

Plymouth (Bass Creek), MN, USA

time type

Full time

posted on

Posted 10 Days Ago

job requisition id

R22918

At Polaris Inc., we have fun doing what we love by driving change and innovation.

We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment.

Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Provide industry-leading consumer service to Polaris end users and inject the voice of the consumer throughout Polaris and its dealer network.

Work in a team environment supporting and training first level consumer service and handle escalated cases to deliver satisfactory service solutions to Polaris customers.


ESSENTIAL DUTIES & RESPONSIBILITIES:
Supports outsource contact center personnel with tools, process and information to drive customer satisfaction.
Interact with customers via email and over the phone to solve order and product related issues
Use resources to assist in the buying decision of customers using Polaris managed websites and online Marketplaces.
Be Subject Matter Expert on Polaris vehicles, parts and accessories; providing accurate fitment, diagnosis and support to Polaris Customers
Ensures that customers have a positive experience; commit to meet or exceed customer expectations
Facilitate problem solving, research, and dispute resolution between Polaris dealers, PG&A Technical Support, e-Commerce and consumers.
Use metrics to improve consumer satisfaction and conduct data analysis to identify root causes.
Accountable for follow-up with customers to assure problems/issues receive a timely response or resolution.
Build long-term relationships by providing customer-centric solutions in a timely fashion.
Maintain a positive representation of all Polaris brands at all times.
Participation in weekly status meetings with direct, indirect manager, and team.
Other duties as assigned
SKILLS & KNOWLEDGE
Bachelor's degree (preferred)
Minimum of two years direct interface with consumers. Powersports or Motorcycle dealership experience

preferred.
Strong desire to deliver industry-leading consumer service and build strong consumer relationships.
Ability to maintain a positive attitude and treat each contact with professionalism and respect.
High level of curiosity.
Strong prioritization skills and attention to detail.
Excellent problem solving and conflict resolution skills required.
Ability to work well under pressure and manage stressful interactions.
Ability to ask questions, easily process information and translate that to action.
Excellent verbal and written skills, ability to understand audience and articulate thoughts and ideas.
Current knowledge of computer software and applications preferred – Microsoft Outlook, Microsoft Office Suite of products, and SharePoint. CRM and AS400 experience a plus.
AS400 experience is a plus

Working Conditions:
Office environment
We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE.Apply today
At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture.

At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan.

Employees receive a

generous matching

contribution to 401(k), financial wellness education and consultation to plan for their financial future.

In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings.

Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work.

Employees at Polaris drive our success and are rewarded for their commitment.
About Polaris
As the global leader in powersports, Polaris Inc

(NYSE:

PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954.

Polaris' high-quality product line-up includes the Polaris RANGER, RZR and Polaris GENERAL side-by-side off-road vehicles; Sportsman all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle mid-size and heavyweight motorcycles; Slingshot moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons.

Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.

EEO Statement


Polaris is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.

About Us

At Polaris, the need for diverse perspectives and experiences enables our vision of Best People, Best Team. We value our differences and align our passions to do great work. As a highly efficient growth company, we are driven to be agile and adaptable to support our customers. At Polaris we unite to create memorable adventures. Learn more at

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