Onboarding Coordinator

1 week ago


Reading, Pennsylvania, United States Fraser Advanced Information Systems Full time

Job Details



Company: Business Technology Firm



Job Title: Onboarding Coordinator



Job Location


West Reading, PA

Position Type


Full Time

Education Level


4 Year Degree

Job Shift


7:30 -4:30 or 8:00-5:00

Job Category


Admin - Clerical

Description



Energetic and Self-Starter?



Great Collaborator?



Looking for the Opportunity to Work in a Key Role in a Growing Industry?

We're one of the area's top Business Technology Firms and we're looking for our next Onboarding Coordinator. You'll work from our comfortable offices located in West Reading, PA and will be responsible for creating an unforgettable first impression for our customers. Your vibrant personality and exceptional communication skills will shine as you establish our initial post-sale relationship, setting the tone for a successful partnership. Join us in making a positive impact, one onboard at a time

The Onboarding Coordinator Position:

  • Set the initial impression for the customer of their post-sale journey and experience: Your vibrant personality will ensure every customer feels welcomed and valued from the very first interaction.
  • Define and gather all required information for entering into our process: With your keen attention to detail, you'll seamlessly collect and organize essential information, ensuring a smooth transition.
  • Set expectations of service delivery: Your clear and enthusiastic communication will set transparent and positive expectations for our service delivery.
  • Set preparation and delivery timelines: You'll coordinate and communicate timelines with precision, ensuring everyone is on the same page and excited for what's to come.
  • Serve as a liaison for the customer throughout our process to delivery: Your role as a dynamic liaison will keep customers informed and supported throughout their journey.
  • Advocate for the customer across different departments: You'll passionately champion customer needs, ensuring their voice is heard.
  • Identify and develop upsell opportunities: Your collaborative spirit will uncover new opportunities, driving growth and success.
  • Provide information to multiple teams in reports, updates, and emails: Your organized and timely updates will keep everyone informed.
  • Build partnerships with internal teams and stakeholders: Your ability to foster strong relationships will create a cohesive environment.
  • Achieve set Key Performance Indicators (KPIs) and Customer Health: Your dedication will ensure you meet and exceed KPIs, contributing to overall customer well-being.
  • Support the customer experience: Your flexibility and commitment will ensure every customer interaction is a success.

As part of our team, you'll enjoy:

  • Competitive pay
  • Fun and entertaining work environment
  • Comprehensive benefits package
  • Paid Time Off
  • Company-provided training & certifications
  • Growth opportunities with a proven industry leader
  • Company incentives and promotions

Qualifications



Qualifications, Skills and Experience Required:

  • Bachelor's Degree in related field
  • 2-5 years' experience in Customer Success or Technical Account Management preferred.
  • Energetic self-starter thriving in a fast-paced, dynamic environment.
  • Stay cool under pressure, turning challenges into opportunities.
  • Meticulous and detail-oriented, with a strong drive to organize information.
  • Proactive problem solver operating independently with confidence.
  • Exceptional organizational skills, adept at multitasking.
  • Strong interpersonal communicator engaging with diverse personalities.
  • Proficient in Microsoft Office Suite.
  • Eligible to work in the United States without sponsorship.
  • Valid Driver's License required
  • Ability to lift, push and pull up to 30 pounds

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