Hotel General Manager

2 weeks ago

Reading, United States Homewood Suites, Reading PA Full time

Be... an Innovator, a Motivator, a Leader, a Team Player; Most of all, Be Baywood
- With our "It's My Pleasure" philosophy we have become one of the Nation's fastest growing hotel development & management companies. Get to know us on LinkedIn and Facebook and discover why we believe it's "Better at Baywood"_

Join us as the **Hotel General Manager** at our **Homewood Suites by Hilton, Reading PA. We are excited to announce **this position is available as our current General Manager is retiring this fall. We are looking for the next great leader to move this hotel forward and continue the legacy that is Homewood Suites, Reading

**Experience**:

- Minimum of 2 year experience as a Hotel General Manager in similar type & size hotel preferred (119 rooms)
- 2 plus years additional management experience (of which 1 year is in hotels)
- Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction
- Local market experience preferred (Orlando, FL experience or airport hotel experience)
- **Hilton experience preferred**:

- Drivers License

Summary

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

Essential Job Duties

Hotel Profitability:
Ensures the attainment of established budgeted goals for all departments of Hotel
- Monitors compliance with labor standards and staffing guidelines by all departments
- Monitors compliance with annually established room rate plan
- Monitors operating expense tracking system for all departments
- Administers approved incentive programs
- Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals
- Audits departmental procedures and performance. Modifies procedures as needed.
- Monitors rooms inventory and merchandising procedures.
- Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment
- Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
- Assures compliance with established Manager On Duty (M.O.D.) Program
- Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings

Asset Management:
Exceeds Brand and/or Baywood quality standards ensuring a favorable franchise inspection grade for the property
- Submits annual Capital and Repair & Maintenance (R&M) budgets for approval by Corporate Office
- Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing
- Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
- Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems
- Attends Asset Management meetings

Guest Satisfaction/Public Relations:
Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets
- Evaluates all guest complaints and ensures corrective action is taken by department heads
- Monitors guest responses, responding as needed; executes action plan to correct issues
- Hosts social events/receptions as required by the Brand and/or Baywood Hotels
- Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel
- Participates in the BEAR (Baywood Hotels' Education and Reach Initiatives) activities and other company-sponsored community service & fundraising events

Human Resources:
Ensures employees are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals
- Interviews, selects, trains, and counsels associates
- Ensures that all new hires are given the proper onboarding experience
- Ensures that staff is properly trained by their managers
- Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
- Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual
- Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)
- Ensures that performance evaluations are being issued as required by corporate
- Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives
- Ensures hotel is in compliance with all Baywood policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings
- Payroll processing and reconciliation

Personal Development:
Ensures continual e

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