Accounts Receivable/ Collections

2 weeks ago


Plano, Texas, United States Della Infotech Inc. Full time
Job Description

The position's main focus involves handling customer-facing tasks related to cash flow analysis, assessment of payment disputes, and collection of overdue invoices for strategic high-value accounts. This role follows standard business processes, requiring regular interaction to resolve payment issues and enhance compliance. Key performance indicators (KPIs) and service level agreement (SLA) objectives are centered around DCSO, aging currency, accuracy, and timeliness. The primary responsibility is to achieve all assigned goals efficiently to ensure positive business outcomes and success.

Accountabilities

The A/R Accounting Ops Coordinator is responsible for:

  • Delivering baseline and project goals for DCSO, aging currency, accuracy, and timeliness.
  • Monitoring and reporting on customer account status and performance against defined KPIs, goals, and objectives.
  • Analyzing complex issues and collaborating on solutions to minimize customer problems.
  • Creating and utilizing reports for analyzing relevant account information.
  • Collaborating and negotiating with customers, field sales, and finance teams to drive enhancements.
  • Achieving individual and departmental metrics.
  • Enhancing overall A/R processes by streamlining and automating wherever feasible.
  • Teaming up with cross-functional groups to fulfill tasks efficiently and accurately.
  • Profiling customers in detail, including payment behaviors, delivery evidence, and reception procedures.
  • Supporting customer or division initiatives.
  • Communicating changes to Team Coordinators and Managers and escalating issues when needed.
  • Prioritizing continuous learning and embracing change to develop innovative tools and strategies.

Requirements

  • High school diploma or equivalent; some college coursework is advantageous.
  • Understanding of A/R workflows and systems.
  • Proficiency in adjustments, research, collections, account matters, and client interactions.
  • Experience with Microsoft Excel and other Office applications.
  • Familiarity with DB2 queries, SAP, and XPTR reports for data analysis.
  • Strong problem-solving and critical thinking abilities.
  • Excellent collaboration, negotiation, and teamwork skills.
  • Professional demeanor with confidence in client interactions and internal coordination.
  • Highly analytical, organized, and detail-oriented.

Company Description

Della Infotech Inc has been a key player in the staffing industry for a decade. Over time, we have successfully matched numerous candidates with temporary and permanent roles at our 50+ satisfied clients across the US and Canada, including renowned Fortune 500 enterprises.



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