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Desktop Support Technician

3 months ago

Denver, Colorado, United States Compri Consulting Full time
Compri Consulting is searching for a Desktop Support Technician for a contract opportunity in Denver. Required to be onsite 100%. Seeking someone with strong technical expertise and effective communication skills. Responsibilities will include troubleshooting complex hardware and desktop/SaaS software issues and imaging and replacing desktop, laptop, and tablets.

No third party candidates are able to be considered at this time.

Responsibilities :
Installs, upgrades, troubleshoots, and maintains endpoint hardware and software
Image computers, install applications using in-house tools (SCCM / PXE boot)
Responds to calls, chats, service tickets, and dispatched requests for technical support
Diagnoses and fixes endpoint network, software, and hardware issues
Install and troubleshoot hardware, peripherals (printers, headsets, monitors, webcams, etc.)
Communicates with users on proper computer uses and policies utilizing excellent customer service skills
Provides ad-hoc training to users and groups on hardware and software systems
Works with other IT teams on complex Incident and Request resolutions
Maintains computerized inventory of computer equipment through our support platform
Creates and maintains Knowledge-Based articles for support
Accurately records, updates, and documents requests using ServiceNow, and any other duties as assigned by the organization
Provides assistance with office moves, new hire setups (moving and set-up of IT equipment)

Qualifications :
Strong customer service disposition with solid knowledge of multiple pc and tablet platforms including Dell, Macintosh, and Panasonic
Experience supporting Windows 10, 11
Experience supporting Microsoft Office 365
Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and agency/business representatives
ServiceNow experience
Experience and knowledge in ITIL process handling incident, change and problem management
Excellent organizational skills and attention to detail, ability to meet deadlines and manage priorities.
5+ years of Information Technology experience performing user support desktop, legacy systems, and/or Information Technology communication systems
Willingness and eligibility to obtain Criminal Justice Information Services (CJIS) clearance within 45 days of start date.

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