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Claims Estimator
2 weeks ago
Position Summary:
Paul Davis Restoration, Inc. is a renowned organization that offers property damage emergency services, restoration, and reconstruction for residential and commercial properties affected by water, fire, mold, storms, and other disasters. As part of the Quality Assurance team, the Quality Assurance Estimator plays a vital role in completing estimates and invoices accurately and swiftly through the FAST Program, ensuring high levels of customer service. This position also involves supporting the department and network during Catastrophe Events.
Essential Duties/Responsibilities:
- Write and finalize precise estimates utilizing various technology platforms
- Estimate for mitigation assignments covering water, mold, tarping, board-up, and other emergency services
- Communicate with franchisees and insurance carriers to meet Service Level Agreement requirements
- Coach franchises on enhancing their estimating and documentation performance
- Identify trends and communicate insights to the team
- Assist franchises with estimating requirements and claim expectations
- Provide support to franchise network and carrier partners to improve performance
- Additional duties as assigned
Competency Knowledge, Skills, and Abilities:
- Proficiency in utilizing technology and software applications
- Knowledge of insurance industry practices and terminology
- Strong communication skills
- Problem-solving abilities
- Adherence to industry standards and guidelines
- Capability to operate office equipment efficiently
- Ability to work independently
- Maintain confidentiality
- Other duties as assigned
Required Education and Experience:
High School Diploma or GED
Bachelor's Degree or equivalent experience in insurance claims or related field
2+ years of experience in estimation principles for the insurance industry
Preferred Education and Experience:
- Experience in customer service roles
- 5+ years of experience in the restoration industry
Physical Requirement:
- Ability to remain in a stationary position
- Operation of office machinery
- Communication with customers
- Occasionally lifting up to 10lbs
- Safe operation of company vehicle
Work Environment:
- Indoor office environment
- Exposure to normal office noises
Travel:
- Up to 10% travel may be required
- Travel to franchise locations, trainings, and meetings
Reasonable Accommodation for Disability:
Applicants requiring accommodation under disability law are encouraged to contact Human Resources for interactive exchange process to ensure job requirements are met.
Join a company with a rich history dating back to 1966, focusing on property damage mitigation and reconstruction. Paul Davis is committed to delivering excellence, expertise, and unmatched customer experience. Become part of a team dedicated to quality and professionalism.
Disclaimer:
Paul Davis Restoration is an equal opportunity employer, providing a fair workplace for all individuals, regardless of their background. We uphold values of diversity and inclusivity. This position is remote.
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