Current jobs related to Level 1 Service Desk Specialist - New York, New York - Royal Communications Consultants
-
Service Desk Support Specialist
1 week ago
New York, New York, United States CAI Full timeJob SummaryWe are seeking a highly skilled and customer-focused Service Desk Support Specialist to join our team at CAI. As a key member of our IT support team, you will be responsible for providing top-notch technical support and customer service to our clients.Key ResponsibilitiesProvide Level 1 technical support to users via phone, email, or chatUtilize...
-
Service Desk Support Specialist
1 week ago
New York, New York, United States CAI Full timeJob SummaryWe are seeking a highly skilled and customer-focused Service Desk Support Specialist to join our team at CAI. As a key member of our IT support team, you will be responsible for providing exceptional technical support and customer service to our clients.Key ResponsibilitiesProvide Level 1 technical support to users via phone, email, or chatUtilize...
-
Service Desk Support Specialist
6 days ago
New York, New York, United States Integrated Resources Full timeJob SummaryThe Service Desk Analyst EDP will serve as the front-line, level 1, IT support for the enterprise, which includes seven hospital networks and the corporate office. This role will provide support and customer service to users, promote and/or escalate problem, incident, and request action items. The Service Desk Analyst EDP will be responsible for...
-
New York, New York, United States The Trade Desk Full timeThe Trade Desk is revolutionizing the way global brands and their agencies advertise to audiences worldwide. Our media buying platform empowers brands to deliver a more insightful and relevant ad experience for consumers, setting a new standard for global reach, accuracy, and transparency.We take pride in our culture, valuing the unique experiences and...
-
Digital Media Specialist
2 weeks ago
New York, New York, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a leading media buying platform that helps global brands and their agencies deliver a more insightful and relevant ad experience for consumers. Our platform sets a new standard for global reach, accuracy, and transparency.Our CultureWe value the unique experiences and perspectives that each person brings to The Trade...
-
Front Desk Associate
1 week ago
New York, New York, United States Guardian Service Industries Full timeJob Title: Front Desk Associate Job Summary: We are seeking a highly skilled and experienced Front Desk Associate to join our team at Guardian Service Industries. As a Front Desk Associate, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients and visitors. Responsibilities: * Greet visitors...
-
Service Desk Analyst
3 weeks ago
New York, New York, United States Diversant Full timeJob Summary:The Service Desk Analyst will serve as the front-line, level 1, IT support for the company enterprise, which includes seven hospital networks and the corporate office. The successful candidate will be responsible for monitoring and answering the Service Desk phone, email message queues, and auto-triggered request queues during their assigned...
-
IT Service Desk Support Specialist
6 days ago
New York, New York, United States Lloyd Group Full timeAbout Lloyd GroupLloyd Group is a leading IT consulting and services firm that has been serving clients since 1995. Our mission is to humanize technology experiences for our clients, freeing them to focus on their businesses while we take care of the technical headaches.Why Work for Lloyd GroupWe value our employees and strive to provide exceptional...
-
Help Desk Specialist
4 days ago
New York, New York, United States Thinc Forward Full timeJob Title: Help Desk SpecialistWe are seeking a highly skilled and motivated Help Desk Specialist to join our team at Thinc Forward. As a Help Desk Specialist, you will be responsible for providing exceptional technical support to our end-users, troubleshooting and resolving issues, and ensuring that our IT systems are running smoothly.Key...
-
Service Desk Analyst
1 week ago
New York, New York, United States HR Prospect LLC Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at HR Prospect LLC. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our employees and ensuring that our IT systems are running smoothly.Key ResponsibilitiesIncident Management: Manage level 1 and above service...
-
Bilingual Service Desk Analyst
4 days ago
New York, New York, United States CAI Full timeJob SummaryWe are seeking a highly motivated and customer-focused Bilingual English/Mandarin Service Desk Analyst to join our team. As a key member of our Service Desk, you will be responsible for providing exceptional technical support to our clients via phone, email, or chat.Key ResponsibilitiesProvide Level 1 technical support to users in an efficient and...
-
Service Desk Support Specialist
1 day ago
New York, New York, United States MetroPlusHealth Full timeJob Title: Service Desk TechnicianAt MetroPlusHealth, we are seeking a highly skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be the first point of contact for all IT issues, providing timely and effective support to our employees.Key Responsibilities:Provide first-level troubleshooting support for a variety of...
-
Revenue Analytics Specialist
2 weeks ago
New York, New York, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Our platform operates at an unprecedented scale, handling over 1 trillion queries per day. We have built a strong and valuable culture based on trust, ownership, empathy, and...
-
Help Desk Specialist
5 days ago
New York, New York, United States Jobot Full timeJob SummaryWe are seeking a highly skilled and experienced Help Desk professional to join our team as a Consulting Help Desk specialist in the Technology industry. This role is pivotal in ensuring our clients receive the highest level of technical support and guidance.Key ResponsibilitiesServe as the first point of contact for clients seeking technical...
-
Level 1 Technical Specialist
2 weeks ago
New York, New York, United States eXcell Full timeJob Summary:eXcell is seeking a highly skilled Level 1 Technical Specialist to join our team. As a key member of our IT support team, you will be responsible for coordinating asset deployments and providing technical assistance to our clients.Key Responsibilities:Manage asset deployment queues and coordinate with team members to ensure timely and efficient...
-
Level 1 IT Asset Management Specialist
1 week ago
New York, New York, United States eXcell Full timeAbout the RoleWe are seeking a highly skilled and experienced Level 1 Asset Technician to join our team at eXcell, a leading IT managed services specialist. As a key member of our team, you will be responsible for creating and implementing asset management policies, procedures, and guidelines for our clients.Key ResponsibilitiesDevelop and maintain asset...
-
Senior Programmatic Trading Specialist
1 week ago
New York, New York, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a pioneering media buying platform that empowers global brands and their agencies to deliver a more insightful and relevant ad experience for consumers. Our platform sets a new standard for global reach, accuracy, and transparency.Job SummaryWe are seeking a highly skilled Senior Programmatic Trading Specialist to...
-
Client Services Associate
2 weeks ago
New York, New York, United States The Trade Desk Full timeAbout The Trade DeskThe Trade Desk is a leading global technology company that empowers brands and their agencies to deliver a more insightful and relevant ad experience for consumers. Our media buying platform helps brands deliver a more insightful and relevant ad experience for consumers, setting a new standard for global reach, accuracy, and...
-
Service Desk Analyst
2 days ago
New York, New York, United States CAI Full timeJob SummaryWe are seeking a highly skilled and customer-focused Service Desk Analyst to join our team at CAI. As a key member of our support team, you will be responsible for providing exceptional technical support and customer service to our clients.Key ResponsibilitiesProvide Level 1 technical support to both English and Spanish speaking users via phone,...
-
Senior Media Buying Specialist
3 weeks ago
New York, New York, United States The Trade Desk Full timeAbout the RoleThe Trade Desk is revolutionizing the way global brands and their agencies advertise to audiences worldwide. As a Senior Programmatic Trading Specialist, you will play a key role in helping our clients deliver a more insightful and relevant ad experience for consumers.We value the unique experiences and perspectives that each person brings to...
Level 1 Service Desk Specialist
3 months ago
SERVICE DESK SPECIALIST
The Service Desk Specialist provides day-to-day technical support to internal customers. This position requires a highly motivated problem solver with above-average customer service skills, and willing to learn. The role is on-site in NYC. Will require occasional overtime and weekend shifts, and travel to various locations within the metropolitan area.
Will be responsible for installing, configuring, and troubleshooting Microsoft Windows, notebook computers, peripherals, tablets, and other relevant technological items, including Audio/Visual equipment. The incumbent will work closely with other members of the IT department to support end users at NYC corporate HQ and a few other locations within the NY metropolitan area.
If you are a recent grad in an IT-related discipline, with some technology internships or part-time experience, you are encouraged to apply.
Essential Duties and Responsibilities
Provide Tier 1 (and some Tier 2) desktop technical assistance support and analysis for incoming requests through the online service & request tracking system remotely, over the phone and/or in-person; triage, resolution/follow-up with clear documentation of progress.
Setup, maintain, diagnose and troubleshoot problems with Windows operating system and various software applications, file-sharing, printing, and imaging/cloning/system configurations.
Eventually, will be involved with creating/testing/deploying images for cloning of various hardware platforms using industry-common tools and utilities.
Oversee installation/configuration/troubleshooting of various printers, scanners, MFD's and other devices.
Overtime and weekends are occasionally required on a rotational basis.
Skills, Education and Experience
Minimum 1 year of experience in setup, configuration, troubleshooting of desktop/notebook/mobile hardware and software (Windows).
Knowledge in the use and configuration of Microsoft Office for PC.
Some knowledge of TCP/IP networking and related services (i.e. DNS, SMTP, DHCP, etc.) Active Directory user and group concepts, management, and administration.
Ability to clearly communicate technical concepts to non-technical people.
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures.
Ability to identify and escalate situations requiring urgent attention.
Able to move technological items weighing upwards of 50lbs.
Experience supporting a variety of Wi-Fi enabled devices.
Experience creating/maintaining system images for Windows.
Working knowledge of ServiceNow.
College degree strongly preferred.
Powered by JazzHR
