Audio Visual Support Specialist

2 weeks ago


New York, New York, United States Gotham Technology Group Full time

Title: AV Support Specialist

Location: Onsite in NYC

Duration: FTE

Compensation: $65-82K DOE

This position is onsite 5 days a week and is the evening schedule from 3pm –11PM.

Responsibilities:

  • Collaborate with colleagues to support meetings and multi-media activities
  • Set up conference room technology for scheduled and ad hoc audio and video meetings
  • Assist meeting participants in using the Firm's internal collaboration tools, such Zoom, MS Teams, Cisco Webex, Barco Clickshare and alike
  • Help perform system quality checks to promptly correct audio visual (AV) issues prior to meetings and Firm events
  • Help troubleshoot, repair or escalate issues related to our integrated AV systems
  • Support Firm events by setting up, supporting and/or removing AV equipment
  • Monitor the call queue from our internal ticketing system (Service Now) and record, track, and close service incidents promptly
  • Take ownership of technical problems and be proactive in resolving the issue
  • Assist the team with IT equipment moves to support internal office relocations
  • Work closely with team colleagues to keep them informed of technical issues, follow-ups, escalations and resolutions

Qualifications:

  • 1+ year in a similar role
  • High School diploma required; a Bachelor's degree in related field preferred
  • Have knowledge of VOIP system, Cisco Call manager
  • Diagnosing and resolving end-user issues
  • Team player who is ambitious and motivated
  • Excellent interpersonal skills and patience working with others
  • Must be able to multitask and work in a fast-paced environment
  • Must have exceptional skills in the following: communications, customer service, problem-solving/troubleshooting, follow-up and organization
  • Strives to exceed the expectations and needs of internal and external clients
  • Makes personal contact, follow ups and closes loops in a timely manner
  • Ability to work in a team and solo environment
  • Excellent verbal and written skills
  • Capable of grasping new concepts without prior experience
  • Ability to lift 50Lbs or move equipment, if needed

We are an Equal Opportunity Employer



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