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Audio Visual Support Specialist
2 weeks ago
Title: AV Support Specialist
Location: Onsite in NYC
Duration: FTE
Compensation: $65-82K DOE
This position is onsite 5 days a week and is the evening schedule from 3pm –11PM.
Responsibilities:
- Collaborate with colleagues to support meetings and multi-media activities
- Set up conference room technology for scheduled and ad hoc audio and video meetings
- Assist meeting participants in using the Firm's internal collaboration tools, such Zoom, MS Teams, Cisco Webex, Barco Clickshare and alike
- Help perform system quality checks to promptly correct audio visual (AV) issues prior to meetings and Firm events
- Help troubleshoot, repair or escalate issues related to our integrated AV systems
- Support Firm events by setting up, supporting and/or removing AV equipment
- Monitor the call queue from our internal ticketing system (Service Now) and record, track, and close service incidents promptly
- Take ownership of technical problems and be proactive in resolving the issue
- Assist the team with IT equipment moves to support internal office relocations
- Work closely with team colleagues to keep them informed of technical issues, follow-ups, escalations and resolutions
Qualifications:
- 1+ year in a similar role
- High School diploma required; a Bachelor's degree in related field preferred
- Have knowledge of VOIP system, Cisco Call manager
- Diagnosing and resolving end-user issues
- Team player who is ambitious and motivated
- Excellent interpersonal skills and patience working with others
- Must be able to multitask and work in a fast-paced environment
- Must have exceptional skills in the following: communications, customer service, problem-solving/troubleshooting, follow-up and organization
- Strives to exceed the expectations and needs of internal and external clients
- Makes personal contact, follow ups and closes loops in a timely manner
- Ability to work in a team and solo environment
- Excellent verbal and written skills
- Capable of grasping new concepts without prior experience
- Ability to lift 50Lbs or move equipment, if needed
We are an Equal Opportunity Employer
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