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Customer Service Representative at Endeavor
3 months ago
Full-Time position, starting Pay $17.50 p/h+ Shift and Weekend Pay. Must be available to work rotating weekends and holidays.
Responsibilities:
- Partner with client facing field roles (BDM, RSM, RSR) to deliver a responsive and cohesive client management experience.
- Engage clients proactively to secure orders prior to their scheduled delivery, employing professional telephone sales techniques to enhance sales by closing open voids and promoting current promotions.
- Mitigate client loss by identifying At Risk clients and initiating client retention action plans to address loss of client engagement (nobuy), repeated service issues (unresolved/repetitive delivery & service issues), and poor client satisfaction.
- Facilitate a positive delivery experience through establishing and maintaining client route assignments, delivery schedules and appropriate delivery frequencies.
- Enable interdepartmental and client communication on order fulfillment and modifications due to product shortages, missed deliveries, etc.
- Use systems to ensure all team members have access to the client experience through the recording of all client interactions in Salesforce.
- Identify, manage, and carry out company service programs to ensure 100% process compliance.
- Alert management to service concerns not resolved in a timely and acceptable manner.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers.
Qualifications:
- Solid understanding of customer service processes including handling complaints, inventory or product availability, and service issues
- Ability to take initiative and demonstrate a sense of urgency
- 35 years of work experience preferred.
- Strong communication skills.
- Excellent customer service and administrative skills required.
- Ability to develop and maintain a positive working relationship with others.
- Detail oriented, ability to multitask, with strong organizational skills are required
Education:
About Aramark:
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.
We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
**About Aramark