Manager, Customer

2 weeks ago

Plano, Texas, United States Pizza Hut Full time


We are searching for a Marketing & Customer Analytics expert with a deep technical foundation and a knack for translating complex analyses into actionable business insights.

As a Manager of Marketing Analytics, you will lead Pizza Hut to new heights by owning and executing comprehensive analyses and projects from start to finish.

This encompasses everything from opportunity identification and problem scoping to analysis execution and synthesizing results for stakeholders and leadership.


Within the Marketing & Customer Analytics group, you'll play a pivotal role in leveraging data and technology for strategic decision-making across the organization.

Your work will span the full spectrum of Marketing Analytics, including market testing of new products, evaluation of disruptive value constructs through full experimental design, and gaining deeper customer insights using our new Customer Data Platform.

Responsibilities

  • Own end-to-end identification of opportunities, development, and execution of advanced modeling for customer behavior (Churn model, Customer Lifetime value, Causal Inference for Treatment variables)
  • Execute, improve, and streamline data processes to enhance understanding of our business health and performance using SQL, Python/R, and Excel among other analytical tools.
  • Develop a comprehensive view of our customers, integrating data from our Customer Data Platform to inform strategic decisions.
  • Lead market testing for new products and value constructs, employing full experimental design to validate business strategies.
  • Craft and deliver presentations that translate complex analytical findings into clear, impactful business statements and conclusions.
  • Foster strong partnerships with stakeholders, providing actionable insights to drive business opportunities.
  • Stay at the forefront of industry trends, continuously updating your toolkit with new analytics tools and techniques.
  • Collaborate with cross-functional teams to uncover business opportunities and influence strategy through data-driven insights.
Minimum Requirements


Education: 8+ years with a Bachelor's degree, or 5+ years with a Master's Degree, or 3+ years with a Doctorate in Computer Science, Statistics, Mathematics, or a related field.


Experience & Skills:
Required

  • 7+ years of experience in analytics, with a specialized focus on marketing and/or customer analytics.
  • Demonstrated technical expertise in SQL, with the ability to conduct sophisticated analyses using Python or R, and proficiency in Excel.
  • Understanding and Experience applying advanced statistical methods to inform business strategies, while validating the underlying assumptions
  • Exceptional ability to communicate technical subjects clearly and concisely, turning complex analyses into pithy, business-oriented statements and conclusions.
  • Strong analytical and problem-solving skills, capable of breaking down complex issues into manageable components while focusing on critical business objectives.
  • Experience with data management and manipulation tools, with a willingness to broaden this skill set.
  • Experience in developing and maintaining dashboard-based reporting through BI tools (Tableau or Power BI, with a preference for Tableau).

Key Characteristics:

  • Outstanding stakeholder management and partnership capabilities.
  • Visionary thinking, with the ability to always see the bigger picture.
  • Proficiency in building decks and translating intricate details into understandable takeaways.
  • Technically astute, with a strong grounding in SQL and the conversion of insights to practical applications


We are looking for a candidate who is not only passionate about customer and marketing analytics but also possesses a strong analytical mindset and a desire to drive significant impact in a dynamic environment.

If you excel at turning data into strategic insights and are eager to lead in the realm of Marketing Analytics, Pizza Hut welcomes you to apply.


Salary Range:
$127,300 to $149,800 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.

Benefits:

Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan).

Yum also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan.

Yum provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year.

To learn more about working at Yum -Click here.

At Yum, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM Brands, Inc.

(including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum Connect, LLC ("Yum Digital and Technology")(collectively, "Yum") is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity.

We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Yum is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.


US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and supplement and the Pay Transparency Policy Statement.

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