Customer Operations Representative

2 weeks ago

Plano, Texas, United States The Reserves Network Inc Full time
Job DescriptionJob DescriptionCustomer Operations RepresentativeLong-Term ContractPay Rate: $22.50/hourShift: Monday-Friday 8am-4:30pmLocation: Plano, TXWorld-wide electronics manufacturer is looking for an experienced Customer Operations Support to join their team. This is a multi-functional role with responsibilities encompassing every aspect of Sales Order management. Act as point-of-contact and liaison between the company and customer. As A Member of This Team:
  • Daily, detailed order management of assigned customer accounts. Oversee processing of sales orders from PO receipt through to invoice payment.
  • Perform high-level Material Planning functions in SAP to interpret inventory positions in order to plan or update Sales Orders and create Delivery Notes for Shipping Dept.
  • Liaison with all internal departments, especially Purchasing, Planning and Shipping to guarantee customer commitments are delivered on-time and in-full.
  • Provide operational updates (Open Order, Tracking and Invoice Reports) to customer via customer portals, email, phone calls and regularly scheduled meetings.
  • Report to Management and Sales Team through weekly meetings using Excel reports; utilizing functions such as (Pivot Tables, VLOOKUP, and Charts).
  • Coordinate with other company manufacturing and warehousing facilities to schedule customer drop shipments.
  • Assist Accounts Receivable and Accounts Payable teams in resolving outstanding invoice issues.
You Will Need:
  • Five years' experience in customer service or business operations environment.
  • Associate Degree in Business Administration or a similar field of study.
  • In lieu of associate degree 5 years of relevant experience will be considered.
  • Proficient, experienced computer software user across multiple platforms. MS Office (Outlook, Excel, Word, and Power Point) and ERP systems (SAP highly preferred).
  • Excellent typing and data entry skills; highly focused on attention to detail and accuracy.
  • Effective communication skills, both oral and written, with experience in customer facing exposure.
  • Established history operating in collaborative team atmosphere. Effective time management and organizational skills, with ability to prioritize critical tasks.
Why Apply?
  • Eligible to enroll in medical, dental and vision insurance
  • Weekly pay periods
  • Direct Deposit offered
  • Great temp-to-hire opportunity
Your Career Partner:Veteran-founded and family-owned, The Reserves Network specializes in connecting exceptional talent with rewarding opportunities. With our extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. Submit your application for consideration in this and other positions and gain exclusive access to our mobile app for job notifications.As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.

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