Training Supervisor

2 weeks ago


Clearwater, United States Pinellas County FL Full time

Training Supervisor

Location: 14 S. Ft. Harrison Ave., Clearwater, FL

Schedule: Monday – Friday; 8:00 AM - 5:00 PM

This role offers an exciting opportunity to develop, present, and lead a diverse learning portfolio for the Pinellas County Utilities' (PCU) Customer Contact Center. The ideal candidate will drive creative and innovative learning initiatives across the department.

  • Support major PCU integration of new systems, software, and projects
  • Research and analyze industry benchmarks for program quality
  • Coordinate and manage training assignments
  • Foster a culture of continuous learning and professional development
  • Lead educational efforts for senior management support
  • Evaluate and monitor staff training progress
  • Develop and implement educational program communication strategies
  • Supervise the Utilities Education and Community Outreach Coordinator
  • Perform other assigned job duties

Requirements:

  • Minimum of eight years of relevant experience or equivalent education
  • Certification in related subject matter or project management
  • Ability to work varied schedules and in emergency situations
  • Additional desirable qualifications and skills

Highly Desirable Skills:

  • Experience with SAP S4 HANA (Customer Information Software)
  • Proficiency with Learn or LMS platform
  • Microsoft Applications expertise
  • Knowledge of Openscape Desktop Client and Enable Now
  • Experience in Utilities/Call Center and Quality Assurance
  • Strong Communication Skills

Core Competencies:

  • Knowledge of employee training methods and course development
  • Understanding of public administration principles and finance management
  • Ability to organize and conduct effective training programs
  • Proficiency in interpersonal communication, team building, and problem resolution
  • Skilled in project management and use of computer applications
  • Capable of resolving issues and managing major projects

Our Benefits:

  • Members of the Florida Retirement System with investment and pension options
  • Deferred compensation programs and wellness centers

Want To Learn More?

Please review the full job description with Physical/Mental Demands and Working Conditions through our website.


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