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Senior Business Consultant

3 months ago

New Brunswick, New Jersey, United States Siri InfoSolutions Inc Full time
Job DescriptionJob Description

Keywords: Large transformation or business transformation, handled multiple customers, CSM, FSM, S2P, APU, HRSD is good to have. Retail or Manufacturing , utilities, telecom domain


Senior Business Consultant (ServiceNow) is expected to position ServiceNow solutions by understanding customers' business requirements. They will also lead assessment driven advisory activities focused on ServiceNow as a platform for transformation.

Responsibilities:

  • Lead workshops to understand customer's business imperatives, technology landscape and transformation priorities
  • Perform framework driven assessment to benchmark customer's maturity levels across specific domains & functions
  • Map customer's business problems to ServiceNow solutions
  • Present a PoV to customer on how TCS will leverage the platform to address their priorities
  • Prepare business case for ServiceNow driven transformation
  • Craft a solution roadmap aligned with customer's business and technology strategy


Skillset:

  • Overall experience of 15+ years.
  • 6+ years of experience in ServiceNow
  • Experience across ITSM, ITOM, HAM, SAM, SPM, Customer/Employee Experience, Operational excellence and Industry Solutions
  • Experience in Advisory, Consulting, Sales and Solutions roles is preferred
  • Experience in collaborating with multiple stakeholders from within the organization, customer as well as partner
  • Experience leading large transformation programs is preferable.


Soft skills:

  • Good oral and written communication skills
  • Good organizational and personal skills to communicate with business stakeholders
  • Proactive, self-driven, motivated and results orientated
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment