Customer Service Representative

2 weeks ago


Waukegan, Illinois, United States TEKsystems Full time

*Description:*

COM TEAM

COM TEAM = Customer Own Material Team

Sitting at desk with two monitors on production floor

Review notes from inspector and release team on customer fabric rolls in system and on material

Physically move rolls of fabric from one section to another after reviewing notes

Reach out to dealers by email regarding notes on rejected/damaged rolls of fabric

Copy and paste notes from inspector to send in an email using Microsoft Word

Respond back to emails regarding questions, comments or concerns

Collaborate with release team on rolls and email questions

Search for missing orders in system to match with fabric rolls in inventory

Cross train in all 4 rolls as backup (inspector, release team and intake team)

Move 20lbs - 100lbs rolls 10-15 feet to review notes or move to qualified production status

Process requests for repairs, quality inspections, returns, credits, out of specs, etc.

Maintain and provide information for various statistical logs, reports, etc.

Maintain current product, policy, and procedure information through additional cross-training, phone mail, and e-mail updates

Perform specific duties and participate in teams as assigned by manager.

*Skills & Qualifications:*

Must Haves:

1 year of experience working in a production or inventory role

Strong computer skills, typing, Microsoft Word, Computer Navigation

Lift up to 100lbs rolls

Nice Haves:

Data Entry skills

Microsoft Outlook experience

Bilingual in Spanish

Soft Skills:

Detail Oriented

Strong English speaking and typing skills

Professional

On-time

Strong communication skills

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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