Call Center Representative

1 week ago


Waukegan, Illinois, United States TEKsystems Full time

*Description:*

Rotating 8 hour Shifts between 7am 5:30pm. Candidates must be available to work as early as 7am and as late as 5:30pm. No exceptions.

High volume call center, taking inbound calls/orders a day in a call center environment

Entering in high volume orders depending on the dealer calling in

60% of calls will result in an order, 40% will be answering general questions from dealers

Answer and respond to customer phone calls for 1 3 core business phone lines. Resolve problems and follow through with Dealer requests based on standardized procedures.

Process blind and parts request orders either online or manually

Resolve dealer problems and questions, i.e., product specifications, product offering, installation information, etc.

Process status, change, and cancellation requests from customers.

Process requests for repairs, quality inspections, returns, credits, out-of-specs, etc.

Maintain and provide information for various statistical logs, reports, etc.

Maintain current product, policy, and procedure information through additional cross-training, phone mail, and e-mail updates

Perform specific duties and participate in teams as assigned by manager.

Answer inbound calls from dealers placing a new order or making an adjustment to an existing order

Use online order entry software to look up dealer account number and order number

Use Genesys Cloud system to receive inbound cals from 1-2 que lines

Dealers call in from all around the united states

No payment is taken over the phone

Send follow-up emails for quotes and orders

Avg call length is under 5 minutes

On new orders; rep will confirm the width, height, and measurements of order, type of chains being used, motors, control system, color, type of shade/blind, left or right orientation, and anything else about the custom order

Use two monitors with 8+ tabs to navigate, Microsoft teams

Orders could be $1K - $20K+ in price

Dealers speak fast over the phone - requires a lot of attention to detail and quick typing skills

*Skills & Qualifications:*

Must Haves:

1+ year of customer service or call center

Order Entry

High volume inbound phone experience

Computer skills; Microsoft office suite and system navigation

Nice Haves:

CRM System or ERP System

Manufacturing Industry

Math skills, fractions, addition

Soft Skills:

Detail Oriented

Quick thinking skills

Team Player

Professional written and verbal skills

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



  • Waukegan, Illinois, United States HD Supply Holdings, Inc. Full time

    Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues. Major Tasks, Responsibilities, and Key Accountabilities. Responds Representative, Bilingual, Customer Service, Retail, Transportation, Customer


  • Waukegan, Illinois, United States Erie Family Health Center Full time

    GENERAL SUMMARYProvides comprehensive primary health care to health center patients in the prevention, diagnosis and treatment of disease. Acts as primary health care provider within the scope of his/her primary care specialty (i.e., Family Practice, Pediatrics, Internal Medicine, OB/GYN)PRINCIPAL DUTIES AND RESPONSIBILITIESProvider comprehensive primary...


  • Waukegan, Illinois, United States Garth Goetz Farmers Insurance Full time

    Job DescriptionJob DescriptionFarmers Insurance The Dreysi Galvez Agency is hiring a candidate to join our amazing team as part of our Agency Owner Development ProgramThe Agency Owner Development Program, known as the Farmers Insurance Protg Program is a program designed for entrepreneurs who want a clear path to agency ownership with Farmers Insurance. This...


  • Waukegan, Illinois, United States Uline Full time

    Accounts Receivable Associate2200 S. Lakeside Drive, Waukegan, IL 60085Uline is the leading distributor of shipping, industrial and packaging materials business. We're hiring an Accounts Receivable Associate to help support our success If you're a dedicated and ambitious finance professional, Uline is an excellent place to grow your career.Better together...


  • Waukegan, Illinois, United States Uline Full time

    Accounts Receivable Associate2200 S. Lakeside Drive, Waukegan, IL 60085Uline is the leading distributor of shipping, industrial and packaging materials business. We're hiring an Accounts Receivable Associate to help support our success If you're a dedicated and ambitious finance professional, Uline is an excellent place to grow your career.Better together...


  • Waukegan, Illinois, United States Uline Full time

    Part-Time Accounts Receivable Associate2200 S. Lakeside Drive, Waukegan, IL 60085Want a part-time job while getting your college degree? Uline is looking for current students with strong customer service skills and an interest in Finance to support our Accounts Receivable team. With Uline's incredible growth, you'll find endless learning opportunities in...


  • Waukegan, Illinois, United States Uline Full time

    Part-Time Accounts Receivable Associate2200 S. Lakeside Drive, Waukegan, IL 60085Want a part-time job while getting your college degree? Uline is looking for current students with strong customer service skills and an interest in Finance to support our Accounts Receivable team. With Uline's incredible growth, you'll find endless learning opportunities in...


  • Waukegan, Illinois, United States Uline Full time

    Part-Time Accounts Receivable Associate 2200 S. Lakeside Drive, Waukegan, IL 60085 Want a part-time job while getting your college degree? Uline is looking for current students with strong customer service skills and an interest in Finance to support our Accounts Receivable team. With Uline's incredible growth, you'll find endless learning opportunities in...


  • Waukegan, Illinois, United States Uline Full time

    Part-Time Accounts Receivable Associate 2200 S. Lakeside Drive, Waukegan, IL 60085 Want a part-time job while getting your college degree? Uline is looking for current students with strong customer service skills and an interest in Finance to support our Accounts Receivable team. With Uline's incredible growth, you'll find endless learning opportunities in...


  • Waukegan, Illinois, United States ULINE Full time

    Part-Time Accounts Receivable Associate2200 S. Lakeside Drive, Waukegan, IL 60085Want a part-time job while getting your college degree? Uline is looking for current students with strong customer service skills and an interest in Finance to support our Accounts Receivable team. With Uline's incredible growth, you'll find endless learning opportunities in...


  • Waukegan, Illinois, United States The Terrace Full time

    Job DescriptionJob DescriptionCompany DescriptionStart Date: ASAP, we have a new employee orientation class starting soonHourly Wage: $14.00Shift: 8 hour shifts; AM Schedule: 6:00-2:00 PM Saturday & SundayYou're not just your job title. Your role here extends far beyond your job description. You are a friend and family member to each resident. You know their...

  • Credit Analyst

    1 week ago


    Waukegan, Illinois, United States Uline Full time

    Position Responsibilities Perform various analyses, including thorough reviews of financial statements and preparation of reports. Assess signs of possible fraud to determine account validity and protect company assets. Analyze a high volume of orders requiring credit review and answer 30+ incoming calls per day. Meet daily release deadlines to ensure...


  • Waukegan, Illinois, United States The Terrace Full time

    Company Description Activities / Activity Aide**- Start Date: ASAP Orientation Starting Soon- Salary: $14.25/hour + benefits- Schedule: Full Time- Hours: Must be able to work 9;30am -5:30pm and 11:00AM - 7:00PM - every other weekend availabilityOur center:The Terrace is a SNF that has 115 beds & multiple levels of care, including a growing short-term...

  • Credit Analyst

    1 week ago


    Waukegan, Illinois, United States Uline Full time

    Credit Analyst 2200 S. Lakeside Drive, Waukegan, IL 60085 Join our growing Finance team as a Credit Analyst evaluating financial health of a loan applicant, preparing reports, making credit decisions and recommending credit limits to our customers. Better together This position is on-site at our Waukegan, IL location, and we are looking for people who share...

  • Credit Analyst

    1 week ago


    Waukegan, Illinois, United States Uline Full time

    Credit Analyst 2200 S. Lakeside Drive, Waukegan, IL 60085 Join our growing Finance team as a Credit Analyst evaluating financial health of a loan applicant, preparing reports, making credit decisions and recommending credit limits to our customers. Better together This position is on-site at our Waukegan, IL location, and we are looking for people who share...


  • Waukegan, Illinois, United States Transitional Care Management Full time

    Company Description Start Date: ASAP, we have a new employee orientation class starting soon Hourly Wage Estimate: $14.25 Shift: Day Schedule: Part Time You're not just your job title. Your role here extends far beyond your job description. You are a friend and family member to each resident. You know their name and their story. You are providing compassion...

  • Customer Service

    1 week ago


    Waukegan, Illinois, United States Spectraforce Technologies Full time

    Title Customer Service Duration 12 Months (Hybrid) Location: North Chicago, Illinois, 60085 Purpose: Exceptional customer service is expected by performing all functions and initiatives to support the daily business needs of the department. Representative may work with wholesalers, hospitals, Direct to physician, and serialized product...

  • Customer Service

    1 week ago


    Waukegan, Illinois, United States Spectraforce Technologies Inc Full time

    Title – Customer Service Duration – 12 Months (Hybrid) Location: North Chicago, Illinois, 60085 Purpose: Exceptional customer service is expected by performing all functions and initiatives to support the daily business needs of the department. Representative may work with wholesalers, hospitals, Direct to physician, and serialized product...


  • Waukegan, Illinois, United States Josselyn Full time

    Job DescriptionJob Description This supervisor will report to the Director of Internships The supervisor will be responsible for ensuring supervision or overseeing supervision for up to ten interns in Waukegan, Grayslake, Lake County. They will serve as the primary contact for intern supervisors in Waukegan, and Grayslake. Possesses strong clinical...

  • Account Manager

    1 week ago


    Waukegan, Illinois, United States The LaSalle Group Full time

    Lasalle Network is thrilled to be partnered with an international ingredient and co-packaging company that has been an industry leader for over 50 years Our client is seeking an Account Manager who will maintain relationships with key accounts and deliver top-notch support. Account Manager Responsibilities: Cultivate and nurture relationships with...