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Complimentary Am/pm Food Associate

3 months ago

Worcester, Massachusetts, United States Homewood Suites Worcester Full time
:

***:The Complimentary AM/PM Host/Hostess is responsible for preparing and serving the daily complimentary breakfast and/or afternoon snacks for hotel guests and compliance with food safety regulations.

ESSENTIAL FUNCTIONS:

  • Providing personalized food service to all guests.
  • Respond quickly to all guest requests in a caring, friendly and professional manner.
  • Consistently follow up to ensure guest satisfaction that exceeds our service standards.
  • Be aware of tone and composure when addressing guests and other Associates.
  • Ensure that guests' names are used throughout your interaction with them.
  • Taking inventory of food, beverages and supplies needed for each day.
  • Ordering or purchasing of food supplies.
  • Preparing foods such as cut fruit, coffee and juices from concentrates following food safety regulations.
  • Stocking coffee, juice and milk machines or dispensers.
  • Setting out/arranging cold food, such as sweet rolls, muffins, cereal, cookies, snacks for selfservice.
  • Clearing and cleaning tables as they are vacated.
  • Wiping up spills.
  • Removing trash.
  • Restocking selfservice food and supplies as needed, proactively anticipating depletion and restocking immediately.
  • Washing serving equipment and returning it to storage.
  • Comply with federal, state, local and hotel food safety regulations.
  • Returning reusable food supplies to storage.
  • Perform other duties as assigned or needed.

SUPERVISORY RESPONSIBILITIES:

None

EQUIPMENT TO BE USED:

  • Dishwasher
  • Ovens
  • Knifes
  • Refrigerators
  • Warming units

Requirements:

EDUCATION REQUIRED:

High school diploma or equivalent or equivalent work experience.

EXPERIENCE REQUIRED:

  • Three months of related experience, or
  • Equivalent combination of education and experience.

SKILLS, AND CAPABILITIES REQUIRED:

  • Ability to effectively communicate information and respond to questions from groups of managers, coworkers, vendors and customers.
  • Experience with food service a plus.

TYPICAL PHYSICAL DEMANDS:

  • Lift and carry up to 45 lbs.
  • Stand for long periods of time.

TYPICAL MENTAL DEMANDS:

  • Must be able to visually view kitchen area to ensure cleanliness.
  • Must be able to anticipate restocking needs to ensure items are always available to guests.

WORKING CONDITIONS:

  • Employees are expected to comply with existing safety procedures.
  • The ability to work in close proximity with others comfortably, while multitasking in a fast paced environment.
  • Working with heat, water and cleaning solvents.
  • Hospitality environment requires polite, professional conduct and communication at all times.
  • Must be able to work a flexible schedule; days, nights, weekends, and/or holidays as needed.