Customer Success Manager

2 weeks ago


Portland, Maine, United States AFC Automotive Finance Corporation Full time
About the Company:

At AFC (Automotive Finance Corporation) we are all about making dreams come true for independent car dealers. With over 35 years of experience, we provide finance solutions to more than 12,000 independent dealerships across North America, helping them focus on growing their business by freeing up cash flow.

AFC is a proud subsidiary of OPENLANE, working hand in hand with other businesses under the OPENLANE group.

AFC's Core Values:
  • Elevating Relationships: We deeply connect with our customers, celebrating their successes and supporting them during challenging times.
  • Powered by Passion: We believe in the power of passion and the dedication of our employees in achieving success.
  • Vision-driven: Looking at the bigger picture to ensure our customers are well-prepared and successful.
  • Dedicated to You: Demonstrating value and appreciation through recognizing efforts and committing to customer success.
What We Offer:
  • Competitive pay
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
  • 401K (US) or RRSP (Canada) with company match
  • Paid time off and leave benefits
  • Employee assistance programs and volunteer opportunities
We're Looking For:

We are currently seeking a Relationship Specialist who thrives on building meaningful relationships with customers. Join our team to elevate customer relationships, attract new business, and contribute to AFC's growth.

You Are:
  • Focused on Elevating Relationships: Building long-lasting connections through integrity and honesty.
  • Powered by Passion: Obsessed with customer service and helping them succeed.
  • Vision-Driven: Understanding customers' future needs and dedicated to improvement.
  • Dedicated: Committed to ensuring success and providing support.
You Will:
  • Make independent decisions based on critical thinking.
  • Understand customer needs using CRM tools.
  • Manage and grow customer accounts.
  • Embrace a culture of supporting success.
Requirements:
  • 3-5 years experience in customer-facing roles
  • Valid driver's license and willingness to travel frequently
  • Ability to multitask and adapt in a fast-paced environment
  • Proficiency in sales, portfolio management, and technology
Nice to Have's:
  • Previous auto industry or financial services experience
  • Familiarity with Google Workspace, Salesforce, Tableau

If this sounds like the right fit for you, we're excited to hear from you. Submit your application today



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