Student Services Advisor

2 weeks ago


Scottsdale, Arizona, United States Phoenix Seminary Full time
Job Description

Position Description: Student Services Advisor

Reports to: Enrollment Manager

Classification: Regular part-time, non-exempt

Direct reports: No direct reports

Position Summary: The Student Services Advisor plays a crucial role in supporting students from orientation all the way through graduation. Collaborating with various departments, the SSA serves as a mentor and champion for students, assisting them in successfully completing their degree requirements.

Principal Responsibilities:

  • Acts as a mentor and advocate, guiding students on academic advising, financial aid opportunities, and course scheduling.
  • Provides counseling on seminary-related matters, focusing on registration, payment options, and financial aid to ensure students successfully complete their degree programs.
  • Monitors students' schedules and degree progress to guarantee they select the necessary courses and maintain satisfactory academic performance.
  • Offers special support to new students during their first year, proactively addressing their needs and questions.
  • Addresses and resolves academic and financial compliance issues before each semester starts.
  • Maintains accurate student records in both the seminary CRM platform and the SIS system.
  • Demonstrates a deep understanding of program requirements for each degree at Phoenix Seminary.
  • Assists in organizing enrollment events, orientation sessions, recruitment activities, and other student life events.
  • Completes other tasks as assigned by the Enrollment Manager

Physical Requirements:

  • Extended periods of desk work and computer usage.
  • Ability to lift up to 25 pounds regularly and up to 50 pounds occasionally.
  • Effective verbal and written communication skills.

Qualifications:

  • Excellent written and verbal communication skills
  • Strong team player with a focus on shared objectives
  • Ability to thrive under pressure to achieve enrollment and retention targets
  • Proficiency in Microsoft Office suite and quick adaptability to new software
  • Minimum of a bachelor's degree
  • High level of personal and professional integrity aligned with the institution's values
  • Preferably, experience in theological education as a student or staff member
  • Preferably, prior experience with CRM and database programs

Training and development: The enrollment team provides job training and development opportunities. Employees are encouraged to engage in self-directed learning and personal growth.

Evaluation: Performance reviews for the Student Services Advisor occur at the end of the introductory period (90-day review) and annually thereafter.



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