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Student Services Advisor
2 weeks ago
Position Description: Student Services Advisor
Reports to: Enrollment Manager
Classification: Regular part-time, non-exempt
Direct reports: No direct reports
Position Summary: The Student Services Advisor plays a crucial role in supporting students from orientation all the way through graduation. Collaborating with various departments, the SSA serves as a mentor and champion for students, assisting them in successfully completing their degree requirements.
Principal Responsibilities:
- Acts as a mentor and advocate, guiding students on academic advising, financial aid opportunities, and course scheduling.
- Provides counseling on seminary-related matters, focusing on registration, payment options, and financial aid to ensure students successfully complete their degree programs.
- Monitors students' schedules and degree progress to guarantee they select the necessary courses and maintain satisfactory academic performance.
- Offers special support to new students during their first year, proactively addressing their needs and questions.
- Addresses and resolves academic and financial compliance issues before each semester starts.
- Maintains accurate student records in both the seminary CRM platform and the SIS system.
- Demonstrates a deep understanding of program requirements for each degree at Phoenix Seminary.
- Assists in organizing enrollment events, orientation sessions, recruitment activities, and other student life events.
- Completes other tasks as assigned by the Enrollment Manager
Physical Requirements:
- Extended periods of desk work and computer usage.
- Ability to lift up to 25 pounds regularly and up to 50 pounds occasionally.
- Effective verbal and written communication skills.
Qualifications:
- Excellent written and verbal communication skills
- Strong team player with a focus on shared objectives
- Ability to thrive under pressure to achieve enrollment and retention targets
- Proficiency in Microsoft Office suite and quick adaptability to new software
- Minimum of a bachelor's degree
- High level of personal and professional integrity aligned with the institution's values
- Preferably, experience in theological education as a student or staff member
- Preferably, prior experience with CRM and database programs
Training and development: The enrollment team provides job training and development opportunities. Employees are encouraged to engage in self-directed learning and personal growth.
Evaluation: Performance reviews for the Student Services Advisor occur at the end of the introductory period (90-day review) and annually thereafter.
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