Customer Service Representative

1 week ago

Scottsdale, Arizona, United States AGIA Affinity Full time

Job Type

Full-time

Description

Why AGIA?

AGIA Affinity is an established but growing insurance and benefits marketing partner to some of the largest and most iconic associations and organizations in the country. Our clients include many veterans organizations, and ensuring that our servicemembers have the coverages they need when they need it is at the heart of everything we do. For 66 years we have sought to improve the lives of not only our client members but our internal members as well.

What Are The Benefits?

AGIA offers health benefits including medical, dental, and vision, 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income, a prefunded optional FSA , 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability, and a $250 Wellness Benefit. Our medical plan has in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy.

Time off:

We offer 10 days of vacation your first year, and each year you gain an additional day. Each year, you'll be earning more vacation time at a faster rate. Every associate gets 13 paid and closed holidays each year.

Position Summary:

The Member Benefits Advisor is responsible for providing service to the customer including general service inquiries, resolving customer concerns and educating customers on the value of existing insurance and non-insurance products. This role positions the client brand as a key component of AGIA's customer satisfaction and retention strategy.

Essential Job Functions:

  • Answer incoming non-complex customer service calls from policyholders, group members and other customers in a courteous, professional, and prompt manner and in adherence to the quality program metrics to ensure an excellent customer experience.
  • Update and maintain customer billing and eligibility information in all required and appropriate areas of the administrative system.
  • Process and fulfill customer requests in adherence with approved and prescribed policies and procedures.
  • Maintain current knowledge of policies, procedures and product changes, including active offers to members.
  • Share successes, customer feedback and new ideas with team members to promote continuous improvement and an excellent customer experience.
  • Perform other miscellaneous functions and special projects as assigned.
Requirements

Education/Certification:

High school diploma or equivalent.

Required Experience:

Two years customer service experience, preferably in a high volume customer call center.

Required Knowledge:

Knowledge of customer service principles and practices.

Skills/Abilities:
  • Good customer service skills.
  • Good verbal, written and interpersonal skills.
  • Ability to work independently or as a team member.
  • Attention to detail.
  • Ability to work in a fast paced and changing environment.
  • Ability to maintain composure in stressful situations and to manage or diffuse concerned customers.
  • Basic proficiency in MS Office.
Travel:

No domestic travel.

Work Schedule:

Regular call center schedule. First 60 days will be in office for training. Once training is complete, will work fully remote.

Salary Description

$16.30 hourly

  • Customer Service Representative

    1 week ago

    Scottsdale, Arizona, United States Taylor Morrison Full time

    Customer Service Representative at Taylor Morrison Join our team at Taylor Morrison as a Customer Service Representative where your main responsibility will be to deliver top-notch customer service aiming for 100% customer satisfaction for all homeowners. Support the Customer Service departmentEnsure high quality in Customer ServiceHandle warranty...

  • Customer Service Representative

    1 week ago

    Scottsdale, Arizona, United States LMGI Texas Full time

    We recently partnered with Verizon and their new 5G product campaign, so our team is expanding at a rapid rate. We are hiring and training a Verizon Customer Service Representative to manage the sales and customer accounts throughout Dallas and the surrounding boroughs. The Verizon Customer Service Representative will be the face of our company and the...

  • Customer Service Representative

    1 week ago

    Scottsdale, Arizona, United States Allstate Insurance Agent: Debra Atkinson Full time

    Job DescriptionAre you a licensed customer service representative in Arizona? We are looking for you!Full-time & part-time positions availableMust have Arizona P&C Insurance licensePrior Allstate Insurance Agency Experience is a plusWe need a PROPERTY & CASUALTY LICENSED service representative to join our established insurance agency. Enthusiasm, good...

  • Customer Service Representative

    1 week ago

    Scottsdale, Arizona, United States Plexus Worldwide Full time

    We're hiring a Customer Service Representative About the positions The Customer Service Representative (Jewel Representative) is responsible for assisting and resolving issues from Ambassadors. Customer Service Representatives provide excellent customer service to all Ambassador's via voice, email, and online chat. Of extra importance is to foster a...

  • Customer Service Representative

    1 week ago

    Scottsdale, Arizona, United States Colibri Group Full time

    At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,and the community as a whole.We have a rich and storied history. Colibri is one of the pioneers of online professional education,introducing some of...

  • Customer Service Representative

    1 week ago

    Scottsdale, Arizona, United States Randstad Full time

    Job DescriptionClient Services RepresentativePay Rate: $20/hr, increasing to $23/hr after 2 months. Start Date: 7/84-week training provided by Vanguard University and the CSO Support TeamHours during training: 8:30 am - 5:00 pm local time (Monday through Friday). Hybrid schedule, with Monday/Friday remote and Tuesday-Thursday in officeWork hours: 9:30 am -...

  • Customer Service Representative

    1 month ago

    Scottsdale, Arizona, United States Randstad USA Full time

    Client Services Representative Pay Rate: $20/hr. and after 2 months pay rate increases to $23/hr. START DATE: 7/84 week training provided by Vanguard University and the CSO Support Team Hours during training - 8:30am-5:00pm local time (Monday through Friday). Hybrid schedule, Monday/Friday remote and Tuesday-Thursday in office Work hours : 930AM-6PM local...

  • Customer Service Representative

    4 weeks ago

    Scottsdale, Arizona, United States Randstad USA Full time

    Client Services Representative Pay Rate: $20/hr. and after 2 months pay rate increases to $23/hr. START DATE: 7/84 week training provided by Vanguard University and the CSO Support Team Hours during training - 8:30am-5:00pm local time (Monday through Friday). Hybrid schedule, Monday/Friday remote and Tuesday-Thursday in office Work hours : 930AM-6PM local...

  • Customer Service Representative

    1 week ago

    Scottsdale, Arizona, United States Randstad USA Full time

    Our client, one of the world's largest investment companies, is seeking Customer Support Specialists looking to further their career in the financial services industry. You will answer questions about investment products and services and be the voice of the company, working with each client to answer questions, resolve issues and initiate monetary...

  • Customer Service Agent

    1 week ago

    Scottsdale, Arizona, United States General Dynamics Full time

    Responsibilities for this Position Customer Service Agent Location: Scottsdale, AZ, US, 85260 Job Category: Customer Standards & Services Career Level: Graduate / Entry Level Requisition Id: 2652 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations...

  • Client Service Representative

    1 week ago

    Scottsdale, Arizona, United States Alera Group Full time

    Benefit Commerce Group, an Alera Group company, is looking for friendly and skilled Client Service Representatives for exciting hybrid employee benefits opportunities based in Scottsdale, AZ.Are you ready to be part of a team where you can learn, grow, and make a positive impact?Join a group where every team member is encouraged to communicate effectively,...

  • Sales/Customer Service

    1 week ago

    Scottsdale, Arizona, United States The Home Depot Full time

    Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales associates have an emphasis on department and product knowledge, providing information on product features, and know Customer Service, Sales Associate, Sales, Sales Specialist, Retail, Customer, Merchandise

  • Customer Service Professional

    1 week ago

    Scottsdale, Arizona, United States Randstad North America, Inc. Full time

    Working as a Randstad Associate answering and assisting investors with questions, monetary transactions, financial products and services. You'll be much more than a customer service professional. You'll be a technical subject matter expert (paid trai Customer Service, Professional, Service, Retail, Staffing

  • Manager of Customer Service

    1 week ago

    Scottsdale, Arizona, United States McKesson Full time

    Your Consent Google Analytics: We utilize Google Analytics to enhance the user experience on our website. Learn more about Google Analytics privacy practices and opt-out options. Google Analytics for Remarketing: Personalized services based on your website interactions. ServiceTick: This third-party cookie aids in tracking website traffic and customer...

  • Supervisor Customer Service

    2 weeks ago

    Scottsdale, Arizona, United States CEMEX Full time

    Company OverviewFounded in 1906, over the last 110+ years' CEMEX has grown into a global building materials company that provides high quality products and reliable service to customers and communities throughout the Americas, Europe, Africa, the Middle East, and Asia. Here at CEMEX we offer our employees competitive wages, career growth, excellent benefits...

  • Lead Retail Customer Service Associate

    1 week ago

    Scottsdale, Arizona, United States FedEx Office Full time

    POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant's time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending...

  • Account Representative

    1 week ago

    Scottsdale, Arizona, United States The Collector Car Network Inc Full time

    Position Purpose: The Collector Car Network/Auto Hunters is seeking an enthusiastic and motivated individual to join our online auction team as an Account Representative. This is a full-time position located in Scottsdale, AZ. The Account Representative will assist customers with their online experience. Daily responsibilities will include but are not...

  • Retail Cashier/Customer Service

    1 week ago

    Scottsdale, Arizona, United States Jacksons Full time

    Retail Cashier/Customer ServiceScottsdale, AZ, USA ● Store 807, 14717 N. Northsight Blvd., Scottsdale, Arizona, United States of AmericaReq #9545Tuesday, May 28, 2024We Have An Awesome Tuition Reimbursement ProgramPAY: Starting at $ $17.15 an Hour.At Jacksons, we believe everyone deserves the opportunity to have a job they love, work in a great...

  • Dental Front Desk Representative

    1 week ago

    Scottsdale, Arizona, United States Dentists of Scottsdale Full time

    Benefits/PerksCompetitive salary401k & Health BenefitsGreat team environmentOngoing trainingEmployee DiscountJob SummaryWe are seeking a friendly and service-oriented Dental Front Desk Representative to join the team at Dentists of Scottsdale. As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as...

  • Sales Development Representative

    3 days ago

    Scottsdale, Arizona, United States MyCarrier Full time

    MyCarrier is democratizing access to manage supply chains for all businesses digitally. With a focus on product expansion across the $1.6 trillion logistic industry, MyCarrier connects shippers directly with their capacity providers through its industry-leading shipment planning, execution, and visibility platform. Deployed in 2018 and located in...