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Service Manager

3 months ago

Edison, New Jersey, United States Campbell Supply Company Full time
Job DescriptionJob Description

  • Service Manager

    We are looking for a motivated individual to come join our growing team at the Campbell Supply Company where our goal is to drive success by providing exceptional service, quality products, and tailored solutions for the commercial and emergency vehicle industries. We are 2nd generation family-owned dealership with 7 locations and we've been in business since 1967.

    Position Overview:

    As a Service Manager at Campbell Supply, you will be responsible for overseeing the daily operations of the service shop and managing a team of technicians. Your primary objective will be to ensure efficient and high-quality service delivery to customers, while maintaining a safe and organized work environment. You will also play a key role in building customer relationships, optimizing workflow, and achieving service department goals.

    Key Responsibilities:

    Service Shop Operations:

    • Oversee all aspects of service shop operations, including scheduling, workflow management, and resource allocation.
    • Ensure the timely completion of service and repair tasks, while maintaining a high level of quality and customer satisfaction.
    • Collaborate with the parts department to ensure the availability of necessary parts and materials for service and repairs.

    Team Management:

    • Recruit, train, and supervise a team of service technicians, providing guidance, coaching, and performance feedback.
    • Foster a positive and collaborative work environment, promoting teamwork, professionalism, and continuous skill development.
    • Schedule and assign work to technicians, ensuring efficient utilization of resources and optimal productivity.

    Customer Service:

    • Build and maintain strong relationships with customers, addressing their service needs, concerns, and inquiries.
    • Provide exceptional customer service, ensuring clear communication, accurate estimates, and timely updates on service progress.
    • Resolve any customer issues or complaints promptly and effectively, striving to exceed customer expectations.

    Safety and Compliance:

    • Enforce safety protocols and guidelines to maintain a safe work environment for employees and customers.
    • Ensure compliance with relevant health and safety regulations, company policies, and industry standards.
    • Conduct regular safety training and inspections to identify and mitigate potential hazards.

    Service Department Performance:

    • Set performance goals and key performance indicators (KPIs) for the service department, and monitor and analyze performance data.
    • Identify areas for improvement and implement strategies to enhance service quality, efficiency, and profitability.
    • Collaborate with other departments, such as sales and parts, to maximize service department contribution to overall business objectives.

    Administrative Tasks:

    • Maintain accurate service records, including work orders, invoices, and customer information, using appropriate software systems.
    • Generate reports on service department performance, including revenue, profitability, and customer satisfaction metrics.
    • Manage service-related paperwork, such as warranties, service contracts, and regulatory compliance documents.

    Physical and Environmental Conditions

    Employee is exposed to dirt, dust, heat, cold, noise and vibration, fumes and odors, wetness and humidity and darkness or poor lighting on a daily basis. Is required to stand, walk, kneel, squat, crawl, bend and twist, climb and lift up to and over 80 pounds frequently. Visual requirements are constant. Employee is exposed to mechanical, chemicals, electrical and fire hazards on regular basis.

    Benefits

    • Vacation Time:
      • Employees at Campbell Supply enjoy ample vacation time to relax and rejuvenate, promoting a healthy work-life balance.
    • Paid Time Off (PTO):
      • In addition to vacation time, employees have access to paid time off for personal and family needs, ensuring flexibility and support for various life events.
    • Comprehensive Health Insurance:
      • Campbell Supply provides comprehensive health insurance coverage, including medical, prescription drug, and preventive care, ensuring employees have access to quality healthcare.
    • Vision Care:
      • Employees benefit from vision insurance, covering regular eye exams, glasses, and contact lenses, promoting overall eye health.
    • Dental Coverage:
      • Dental insurance is offered to support employees in maintaining good oral health, covering routine check-ups and necessary dental procedures.
    • 401(k) Retirement Plan:
      • Campbell Supply offers a robust 401(k) retirement savings plan to help employees plan for their financial future, with options for employer matching contributions.
    • Employee Assistance Program (EAP):
      • An Employee Assistance Program is available to provide confidential counseling and support services to employees, helping them navigate personal and professional challenges.
    • Professional Development Opportunities:
      • Campbell Supply invests in its employees' growth by providing opportunities for professional development, training programs, and skill-building initiatives.
    • Wellness Programs:
      • The company promotes employee well-being through wellness programs that may include fitness discounts, health screenings, and wellness challenges, fostering a healthy and engaged workforce.
    • Employee Discounts:
      • Employees receive exclusive discounts through LifeMart.
    • Community Involvement and Volunteer Opportunities:
      • Employees have the chance to engage with the community through organized volunteer activities, fostering a sense of social responsibility and teamwork.

    Qualifications and Skills:

    • High school diploma or equivalent; additional technical or management training is preferred.
    • Proven experience in service management, preferably in a similar industry or automotive/equipment service environment.
    • Strong technical knowledge and understanding of service and repair processes for relevant products or equipment.
    • Excellent leadership and team management skills, with the ability to motivate and develop a team of technicians.
    • Exceptional customer service and communication skills, with the ability to interact effectively with customers and internal stakeholders.
    • Strong organizational and problem-solving abilities, with attention to detail and the ability to manage multiple priorities.
    • Proficiency in using service management software, computer systems, and MS Office applications.
    • Knowledge of health and safety regulations, as well as environmental and compliance requirements.
    • Ability to adapt to changing priorities and work in a fast-paced, dynamic environment.