Service Manager
2 weeks ago
Rogers Electric is a leading electrical contractor with over 1500 employees and 12 offices nationwide. We specialize in ground-up electrical construction, national rollouts, and remodel programs, as well as preventative maintenance and installation needs.
Our CultureWe are a family-owned business that treats our team members as extended family. Our goal is for our team to thrive as individuals, with opportunities for growth and development. We prioritize learning and mentorship, with a leadership team that is committed to supporting our employees.
Job SummaryWe are seeking a highly motivated and experienced Service Manager to join our team. The successful candidate will have a strong background in electrical construction and project management, with excellent communication and leadership skills.
Key Responsibilities- Maintain a high level of professionalism and patience with coworkers and customers
- Delegate and supervise tasks assigned to various people and departments
- Manage work order flow from dispatch to billing
- Answer incoming calls regarding service questions, scheduling, and general customer concerns
- Oversee the dispatching of technicians to maximize efficiency and reduce cancellations
- Monitor performance of field technicians and advise them on proper customer service and quality workmanship
- Assist in hiring, scheduling, counseling, training, and disciplining of employees
- Ability to communicate in a professional, courteous, and knowledgeable manner
- Some After Hours oversight is required as support can be needed for company success
- 10+ years of field experience as a Journeyman Electrician, Foreman, or equivalent combination of education and experience
- 2+ years of project management is a plus
- Good written and verbal communication skills
- Punctual and committed to regular attendance
- Highly motivated, self-starter who is flexible and has a positive attitude
- Must be IT competent, with knowledge in computer applications, Microsoft programs, and modern technology
- Positive, team-focused, and inviting work environment with opportunities for advancement
- Health insurance – medical, dental, and vision
- Additional benefits to include: life insurance, short-term and long-term disability, 401k with generous match, flexible spending account (FSA) and tax-free health savings account (HSA)
- Paid-time off and paid holidays
- Full gym with group fitness classes and personal trainers
- Collaborative office environment equipped with walking treadmills, open work space, and casual office dress code
- $100 employee referral bonus
- Rogers Café (fully stocked coffee, beverages, snacks, etc.)
- Other exceptional perks
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