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Service Manager Commercial Roofing

3 months ago

Somerville, New Jersey, United States Tecta America Corporation Full time
Service Manager

Are you looking for a CAREER?


This is a great opportunity to join the largest national and most respected local commercial roofing contractor in the country, Pieros Roofing, a Tecta America Co.

Over the last 50 years, Pieros Roofing has established itself as a premier provider of commercial re-roofing and service & maintenance services for property owners, property managers and general contractors.

Pieros' focus on safety and taking care of its people and customers has been the keys to its success.

TheService Managerneeds to be customer-focused with great organizational and logistical skills. In addition, this role requires strong management, computer, math and multi-tasking skills. If you possess these skills weare willing to train commercial roofing.

Position Objective


Ensure that the department operates within the company guidelines for safety, work is completed within a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority.


Responsibilities:

  • Handle all day-to-day service department business including review of daily time cards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff
  • Review estimates, inspections, letters, scopes, proposals and invoices for service work
  • Monitor and teach subordinates
  • Maintain open lines of communication with the customers, management and employees
  • Liaison with all other departments as needed
  • Ensure that customer service needs are being exceeded
  • Assist in collection of past due accounts receivable for service related work
  • Issue proposals for service related work
  • Report monthly financials to the President
  • Review performance of existing service personnel (field and office) on a regular basis
  • Ensure that field personnel are fully trained in order to perform their job at a high level
  • Schedule safety/ material/ procedure trainings as needed
  • Maintain the highest level of morale possible by example

Requirements:

  • Strong logistical/organizational skills with ability to be Flexible
  • Ability to speak, read and comprehend instructions, short correspondence and contract documents, as well as converse comfortably with customers and all levels of the Tecta organization
  • Strong computer skills
  • Strong oral, written, and listening communications skills. Must be able to write reports, scopes and/or proposals
  • Ability to professionally manage existing and new accounts and a TEAM / department of 8+/- individuals
  • Experience with all types of roofing and ability to read blueprints is a plus


Tecta offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.