Current jobs related to Reservations Agent - Baltimore, Maryland - The Ivy Hotel

  • Reservations Coordinator

    1 week ago

    Baltimore, Maryland, United States Montage International Full time

    {"Job Title": "Reservations Agent", "Job Summary": "As a Reservations Agent at Montage International, you will be the voice of the hotel, providing exceptional customer service to guests and taking reservations in a professional and courteous manner.", "Key Responsibilities": "Provide excellent customer service to all guests and take reservations using...

  • Travel Reservations Coordinator

    2 weeks ago

    Baltimore, Maryland, United States Go See This World Full time

    Job DescriptionCompany: Go See This WorldJob Title: Travel Reservations CoordinatorJob Type: Full-time/Part-timeLocation: RemoteJob Category: Travel and TourismJob SummaryWe are seeking a highly organized and detail-oriented Travel Reservations Coordinator to join our team at Go See This World. As a Travel Reservations Coordinator, you will be responsible...

  • Reservations and Concierge Associate

    3 weeks ago

    Baltimore, Maryland, United States The Ivy Hotel Full time

    Position Overview:The Ivy Hotel is seeking a dedicated Reservations Agent to enhance our dynamic team. The ideal candidate will be a collaborative individual with a background in customer service, ideally within the hospitality sector. Exceptional communication skills in English are essential, and proficiency in additional languages is advantageous....

  • Guest Services Agent

    3 weeks ago

    Baltimore, Maryland, United States Hampton Inn and Suites Baltimore Inner Harbor Full time

    Job OverviewWe are seeking a friendly and professional Guest Services Agent to provide outstanding service to our visitors at the hotel. Your role will involve welcoming guests, managing their reservations, distributing room keys, and addressing any inquiries to ensure a memorable stay.The ideal candidate possesses excellent communication abilities, a strong...

  • Travel Agent

    2 weeks ago

    Baltimore, Maryland, United States HHH Affiliates Full time

    About the Job Opportunity at HHH AffiliatesWe are a leading travel agency dedicated to providing our clients with exceptional travel experiences. Our team of passionate travel experts works remotely to curate personalized itineraries, secure the best deals, and ensure seamless travel arrangements. We are seeking a dynamic and detail-oriented Remote Travel...

  • Travel Agent Specialist

    3 weeks ago

    Baltimore, Maryland, United States HHH Affiliates Full time

    About the JobWe are a leading travel affiliate company, HHH Affiliates, dedicated to providing our clients with exceptional travel experiences. Our team of passionate travel experts works remotely to curate personalized itineraries, secure the best deals, and ensure seamless travel arrangements.We are looking for a dynamic and detail-oriented Remote Travel...

  • Customer Service Representative

    2 weeks ago

    Baltimore, Maryland, United States American Limousines, Inc. Full time

    We are seeking a skilled Customer Service Representative to join our team at American Limousines, Inc. as a Reservations Agent.Job Summary:The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to provide top-notch customer service to our clients. As a Reservations Agent, you will be the primary point of contact...

  • Regional Guest Services Agent

    3 weeks ago

    Baltimore, Maryland, United States Montage International Full time

    Embrace Your Passion. Bring Your Unique Touch. At Montage International, we are committed to creating a distinctive and exciting experience, and it takes dedicated individuals to help realize our vision. We foster a culture that emphasizes the importance of pursuing what you love. If this resonates with you, we invite you to explore this opportunity. We...

  • Guest Services Coordinator

    3 weeks ago

    Baltimore, Maryland, United States The Ivy Hotel Full time

    Position Overview:The Ivy Hotel is seeking a dedicated Reservations Agent to enhance our exceptional team. The ideal candidate will be a collaborative individual with a strong background in customer service, particularly in the hospitality sector. Proficiency in computer systems and excellent communication skills in English are essential, with additional...

  • Hotel Front Desk Agent

    4 hours ago

    Baltimore, Maryland, United States Days Inn Inner Harbor Full time

    Hotel Guest Service Representative Job DescriptionDays Inn Inner Harbor is seeking a skilled Guest Service Representative to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Guest Service: Greet guests, offer assistance, and ensure a smooth check-in...

  • Hospitality Reception Specialist

    4 weeks ago

    Baltimore, Maryland, United States The Ivy Hotel Full time

    Join Our Team as a Front Desk AgentThe Ivy Hotel is seeking a dedicated Front Desk Agent to enhance our exceptional guest experience. The ideal candidate will possess a strong background in customer service, particularly in the hospitality sector. Excellent communication skills in English are essential, and proficiency in additional languages is...

  • Guest Services Representative

    3 weeks ago

    Baltimore, Maryland, United States Donohoe Companies Full time

    Donohoe Companies is seeking dedicated individuals to embody our commitment to exceptional hospitality. FRONT DESK AGENT | GUEST EXPERIENCE ENTHUSIAST (FULL TIME) HILTON EXPERIENCE REQUIREDPosition Overview: As a Front Desk Agent, you will play a crucial role in ensuring a seamless guest experience by managing all facets of guest services while projecting a...

  • Front Desk Representative

    1 week ago

    Baltimore, Maryland, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Embassy Suites by Hilton Baltimore at BWI Airport. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.Key Responsibilities:Register guests and handle check-ins and...

  • Insurance Professional

    1 week ago

    Baltimore, Maryland, United States Progressive Insurance Full time

    {"title": "Insurance Agent Position", "description": "At Progressive Insurance, we're looking for a skilled Insurance Agent to join our team. As an Insurance Agent, you'll play a crucial role in helping customers navigate their insurance needs and providing personalized solutions to meet their unique requirements. Key Responsibilities: Assist customers...

  • Front Desk Representative

    7 days ago

    Baltimore, Maryland, United States HEI Hotels and Resorts Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels and Resorts. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling reservations and check-ins, and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming service to...

  • Reception Specialist

    4 weeks ago

    Baltimore, Maryland, United States Donohoe Construction Company Full time

    Front Desk Agent | Guest Services CoordinatorJob Category: Front Desk/Office Requisition Number: FRONT01422Position Overview:The Donohoe Construction Company is seeking dynamic individuals to embody our commitment to exceptional service and hospitality.Role Summary:The Front Desk Agent plays a crucial role in delivering outstanding guest experiences by...

  • Customer Service Representative

    6 days ago

    Baltimore, Maryland, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Client Support Agent to join our team at Marriott International. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in/check-out processes.Key ResponsibilitiesOrganize and confirm guest...

  • Guest Services Representative

    3 weeks ago

    Baltimore, Maryland, United States Donohoe Companies Full time

    Donohoe Companies is seeking enthusiastic individuals to embody our commitment to exceptional hospitality. FRONT DESK AGENT | GUEST SERVICE PROFESSIONAL (FULL TIME) HILTON EXPERIENCE REQUIREDPosition Overview: As a front desk agent, you will play a crucial role in delivering outstanding guest experiences and ensuring a welcoming atmosphere. Your...

  • Overnight Forklift Driver Full Time

    2 days ago

    Baltimore, Maryland, United States BJ's Wholesale Club Full time

    Job SummaryWe are seeking a skilled and reliable Overnight Forklift Driver to join our team at BJ's Wholesale Club. As a Forklift Driver, you will be responsible for operating a forklift in a safe and efficient manner, transporting merchandise and materials throughout the club, and assisting with the loading and unloading of delivery trucks.Key...

  • Guest Services Representative

    3 weeks ago

    Baltimore, Maryland, United States Donohoe Companies Full time

    Donohoe Companies is seeking enthusiastic individuals to embody our commitment to exceptional hospitality. FRONT DESK AGENT | GUEST EXPERIENCE PROFESSIONAL (FULL TIME) HILTON EXPERIENCE REQUIREDPosition Overview: As a front desk agent, you will play a crucial role in delivering outstanding guest services and ensuring a welcoming atmosphere. Your...

Reservations Agent

3 months ago

Baltimore, Maryland, United States The Ivy Hotel Full time

The Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is a proven team player with previous customer service experience, preferably within the hotel industry. Candidate must have excellent computer and communication skills in English (bi-lingual/multilingual is a plus). Candidate must be detail oriented, service-oriented, able to multitask, and sell all aspects of the hotel (Rooms, Restaurant, Spa, Meeting space).

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Assures that the reservations desk is covered and maintained at all times
  • Welcomes guests upon arrival in an efficient and friendly manner, using guest name whenever possible, and arrange for luggage to be delivered to in a timely manner
  • Utilizes a variety of computer systems to create or edit reservations, run daily reports, monitor room rates and availability
  • Reviews arrivals and departures for guest preferences and works closely with other departments (Front Office, Kitchen, Housekeeping, Maintenance and Valet) to ensure perfect customer service & satisfaction
  • Handles all guest interactions and responds to guest requests (in person, by phone or email) with the highest level of hospitality and professionalism
  • Resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. and accommodates special requests whenever possible
  • Performs courtesy calls to guests and logs responses in corresponding logbooks making sure to follow up where necessary
  • Posts and adjusts charges and information on all folios and accounts and provides appropriate backup to Financial Services. Settles bill accurately through credit card or cash transaction.
  • Maintains a balanced bank assigned by the hotel, and reconciles all transactions at the close of each shift
  • Processes all external and internal calls either by redirecting calls or assisting the caller
  • Understands the hotel identity, and upholds all service procedures and communication standards as outlined by The Ivy Standard Operating Procedures
  • Works harmoniously and professionally with co-workers, supervisors and managers - assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Room Service, Maintenance and Housekeeping departments
  • Handle and distribute faxes, voice messages and written messages for personnel and hotel guests
EDUCATION and/or EXPERIENCE:

Required:
  • Previous customer related experience an asset
  • Associate Degree or higher
  • Must be available to work weekends and holidays - May be required to work varying schedules to reflect the business needs of the hotel.
  • Must possess outstanding guest services skills and sophisticated verbal communication skills
  • Proof of eligibility to work in the United States is required
  • Must have basic computer skills and general knowledge of Microsoft Office
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Desirable:
  • Prior experience as a front desk/reservations agent
  • Property Management Software (PMS) knowledge.
  • Hospitality degree
  • Fluency in one of the following languages: Spanish, French, Italian, Japanese, Mandarin, German or Arabic
Benefits:
  • Paid Vacation and Holidays
  • Medical and Dental Insurance
  • Short and Long Term Disability Insurance
  • Basic and Optional Life Insurance
  • Retirement Savings Plan
About The Ivy Hotel

At The Ivy Hotel, our staff makes every effort to give each guest an outstanding experience, whether they're here for dinner or an extended stay. We strive to maintain our reputation for sterling service, and are always looking for exceptional staff members ready to join the team at our historic Mount Vernon hotel, located in Baltimore, Maryland.

Rich in history, world-class hospitality and generous luxuries from the moment guests arrive, The Ivy is an otherworldly oasis, unlike any other urban hotel. The first and only Relais & Chteaux property in Maryland,

The Ivy Hotel is where the most exclusive luxuries meet the most inclusive room rates to deliver the only experience of its kind in the world. Complimentary libations, both self serve and upon request, afternoon tea with tiers of sweet and savory treats, in-room delicacies and special nightly turndown delights, made-to-order breakfast wherever you fancy, a chauffeured car service, gratuity and more are all included in one seamless room rate.

The 18-room Mount Vernon mansion defies the traditional luxury hotel experience by inviting guests to make the house their own magnificent home in every sense of the word. Similar to a European countryside chateau, the property's mystique comes from a combination of history dating back to 1889 and curated treasures collected from around the world. Each room, from the public spaces like the Conservatory and Library to the nine suites and eight bedrooms, is a completely different work of art. Just like the all-embracing warmth of Baltimore, The Ivy is a place for guests to slow down and nurture their true selves.

The Ivy Hotel is an Equal Opportunity Employer. All employment offers are contingent upon successful completion of a background check, and pre-employment drug test conducted in accordance with applicable federal, state and local laws. The Ivy Hotel is a COVID-19 Vaccinated workforce and employment is contingent upon proof of full vaccination within 30 days of start date.