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Insurance Customer Service Agent

3 months ago

Aberdeen, South Dakota, United States Dacotah Bank Full time
Job Summary:

Dacotah Insurance is an established, growth-oriented insurance agency with a team of highly motivated individuals. We are seeking an individual to enhance customer relationships and build trust with an outgoing personality. A team player who has the ability to multi-task and also has a passion for helping others.

Accountabilities:
  • Provide prompt and courteous customer service
  • Assist customers with policy changes
  • Consistent utilization of technologies
  • Maintain agency management system
  • Provide assistance to co-workers, as needed
  • Maintain a strong and positive work ethic and total commitment to success daily
  • Participate in educational opportunities to stay informed of industry developments
  • Perform other duties as assigned
Qualifications:
  • A commitment to professional and ethical behavior
  • Effective verbal and written communication skills; communication proficiency
  • Demonstrated ability to use tact, diplomacy, and professionalism when dealing with customers and co-workers
  • High importance placed on excellent customer service
  • A self-starter, one who is highly motivated
  • Detail-oriented, thorough with a focus on accuracy
  • Aptitude and willingness to learn various software applications relevant to this position
Experience:
  • Experience providing customer service in the insurance or other similar industry
Licenses & Certifications
  • Current Property & Casualty Insurance License, or willingness to obtain within 90 days of employment
We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:
  • Health Insurance-Dacotah Bank pays 100% of the premium, family and individual coverage
  • Dental Insurance-Dacotah Bank pays 100% of the premium, family and individual coverage
  • Health Savings Account
  • Life Insurance for the employee and family
  • Paid Vacation and Sick Time
  • Retirement Plan Options
  • Additional Perks and Benefits
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)