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W@H Florence Bilingual Customer Service

3 months ago

Florence, South Carolina, United States BlueCross BlueShield of South Carolina Full time

Job Title: Bilingual Customer Service Advocate

Company: Join our team as a Bilingual Customer Service Advocate where you will play a vital role in providing exceptional customer service. As a part-time position, you will be responsible for delivering prompt, accurate, and courteous responses to customer inquiries, both onsite and remotely within a specified radius.

Key Responsibilities:

  • Ensure effective customer relations by responding accurately, timely, and courteously to inquiries while documenting them efficiently.
  • Coordinate with various departments to resolve issues, respond to priority inquiries, and provide feedback to management on customer needs.
  • Maintain records of customer feedback, recommend changes for improvement, and uphold quality work standards and company policies.
  • Identify and report any suspected fraudulent activities or system errors promptly.

Requirements:

  • High school diploma or equivalent
  • Fluency in Spanish and English
  • Strong communication, organizational, and customer service skills
  • Ability to handle high-stress situations and exercise good judgment
  • Proficiency in operating computer systems and standard office equipment

Benefits Package:

  • 401(k) retirement savings plan with company match
  • Subsidized health plans, free vision coverage, and life insurance
  • Paid annual leave, nine paid holidays, and tuition assistance
  • On-site cafeterias, fitness centers, wellness programs, and service recognition

Recruitment Process:

Upon receiving your application, our recruitment team will meticulously review your qualifications. This may involve a brief interview or email correspondence to confirm details. Qualified candidates will proceed to interviews, with preference given to those meeting preferred qualifications.

We adhere to E-Verify guidelines and promote equal employment opportunities.