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Helpdesk Associate

4 months ago

Baltimore, Maryland, United States Kennedy Krieger Institute Full time

Overview:

Responsibilities:

  • Maintain and support the Institute's IS help desk. Answer calls and address user concerns in a helpful and courteous manner.
  • Provide end user support and serve as primary contact for softwarerelated issues.
  • Use the Institute's problem tracking and resolution software to assign technicians to problems, track their resolution, and bring any problems not being resolved in a timely manner to management's attention.
  • Maintain all documentation, statistics, reports, and/or other management information in a concise and appropriate manner, abiding by all departmental technical and operational standards.
  • Maintain an adequate library of support materials and documentation to assist IS users at the Institute.

Qualifications:

QUALIFICATIONS:

CompTIA A+ certification highly preferred.

EDUCATION:

  • High School diploma or equivalent required.
  • Associates degree or higher in Computer Sciences or related field preferred.

EXPERIENCE:

  • Minimum one (1) year formal information technology, desktop support, customer support, customer service, or technology management experience required.
  • Experience in a health care setting highly desirable.